New Suggested 6/5/2023 by Kyle Hughes

2

votes

Dedicated Dashboard User

We would like to populate a screen with the dashboard report screen so our technicians (and management) can see the status of the helpdesk on the floor.  Looking for maybe a dedicated role for report users or something along the lines of that which wouldn't use up a technician license and also not have full admin rights to the setup.  Thinking along the lines of a service account to display the dashboard.
avatar
Michael Milnes 6/6/2023 9:21 AM
I ended up using a service account that I use for long term tickets I hand off to our development team, but must remain open. I also am hosted and use windows authentication.
KH
Kyle Hughes 6/7/2023 5:42 PM
Thanks for the suggestion Michael

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