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23 Votes	Feature Request; Asset Reporting Date 4/30/2020 Implemented
9 Votes	Add Close Reason to tickets Date 8/21/2025 New
7 Votes	Show time between ticket takeover/ticket assignment and first response Date 5/12/2025 New
5 Votes	Display language separated from holidays in reporting Date 5/12/2025 New
5 Votes	Automation Rules Reporting and Export Date 1/9/2024 New
5 Votes	Custom Report Group Data By = VIA Date 5/3/2023 Implemented
4 Votes	Kanban Board - Filter by Section Date 9/21/2023 New
4 Votes	Report Headers Date 6/27/2023 New
4 Votes	Report to include user who closed the ticket Date 3/24/2021 New
4 Votes	Reports / Satisfaction Date 11/24/2020 Implemented
3 Votes	deeplink to filtered report Date 10/3/2024 New
3 Votes	Reports Should Consider Working Hours and Days Date 12/14/2023 New
3 Votes	Log Asset Reports Date 6/9/2023 New
3 Votes	Custom Statuses need a Behavior option Date 8/25/2022 New
3 Votes	Reports available for "is manager" and not technician Date 6/16/2022 New
2 Votes	More robust custom reporting Date 11/22/2023 New
2 Votes	Dedicated Dashboard User Date 6/5/2023 New
2 Votes	report a list of tickets, not just a count Date 4/6/2023 New
2 Votes	includ company custom fields on the report from companies statistics Date 3/23/2022 New
1 Votes	Ability to export all data from ticket responses Date 10/3/2025 New

Ideas forum is where users can suggest, discuss and "vote" for new features in the product.

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