23

Votes

Feature Request; Asset Reporting

Date 4/30/2020 Implemented

9

Votes

Add Close Reason to tickets

Date 8/21/2025 New

7

Votes

Show time between ticket takeover/ticket assignment and first response

Date 5/12/2025 New

5

Votes

Display language separated from holidays in reporting

Date 5/12/2025 New

5

Votes

Automation Rules Reporting and Export

Date 1/9/2024 New

5

Votes

Custom Report Group Data By = VIA

Date 5/3/2023 Implemented

4

Votes

Kanban Board - Filter by Section

Date 9/21/2023 New

4

Votes

Report Headers

Date 6/27/2023 New

4

Votes

Report to include user who closed the ticket

Date 3/24/2021 New

4

Votes

Reports / Satisfaction

Date 11/24/2020 Implemented

3

Votes

deeplink to filtered report

Date 10/3/2024 New

3

Votes

Reports Should Consider Working Hours and Days

Date 12/14/2023 New

3

Votes

Log Asset Reports

Date 6/9/2023 New

3

Votes

Custom Statuses need a Behavior option

Date 8/25/2022 New

3

Votes

Reports available for "is manager" and not technician

Date 6/16/2022 New

2

Votes

More robust custom reporting

Date 11/22/2023 New

2

Votes

Dedicated Dashboard User

Date 6/5/2023 New

2

Votes

report a list of tickets, not just a count

Date 4/6/2023 New

2

Votes

includ company custom fields on the report from companies statistics

Date 3/23/2022 New

1

Votes

Ability to export all data from ticket responses

Date 10/3/2025 New
1 2

Ideas forum is where users can suggest, discuss and "vote" for new features in the product.