Jitbit Helpdesk - Need a way to determine the parent ticket of a sub ticket : Ideas forum

Implemented Suggested 10/4/2023 by Keith Peck

46

votes

There is no current way to determine the parent ticket of a sub ticket.

Subtickets are not linked tickets, so api/LinkTickets doesn't help here.

Suggest adding a ParentTicketId / ParentIssueId to the api/ticket?id=123 response

Keith Peck 10/16/2023 6:46 PM

Of course I meant api/LinkedTickets?id=123 doesn't help.

Keith Peck 11/6/2023 4:58 PM

Thank you!