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71 Votes	Auto-update parent ticket (for technicians only) when subticket is closed Date 9/20/2023 Declined
47 Votes	Need a way to determine the parent ticket of a sub ticket Date 10/4/2023 Implemented
38 Votes	Pin tickets to top Date 2/24/2020 Implemented
10 Votes	Create Subticket - Custom Field Support in Subject Date 7/8/2022 Implemented
7 Votes	List of 5 Sub-ticket enhancement. Date 10/29/2019 Declined
6 Votes	Default grid view\Mask all tickets already regrouped in parent case as subtickets Date 5/12/2020 Declined
5 Votes	Update Subtickets via Parent/Master Ticket Date 6/15/2023 New
4 Votes	Clone Master Ticket with Sub-Ticket Date 6/30/2021 New
3 Votes	Create system log/comment after adding or removing subticket/parent relationship Date 7/16/2024 New
2 Votes	Shared ticket/subticket Flag Date 7/31/2025 New
2 Votes	Attachments In subticket creation Date 7/21/2025 New
2 Votes	Allow use of Email Template Tags in Subject Date 2/28/2025 New

Ideas forum is where users can suggest, discuss and "vote" for new features in the product.

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