Jitbit Helpdesk - Clear Status on ticket update : Ideas forum

New Suggested 11/8/2023 by Nick Canale

1

votes

Clear Status on ticket update

I use a few custom statuses (Pending Vendor, Monitoring, Pending User, etc.). I use them as a visual when looking at my Assigned To you section that the ticket is not waiting on me. I would LOVE if somehow these would clear when the ticket received an update.

status statuses ticket updates

Alex Tech

You can se up an automation rule to change status when a reply is posted to a ticket

11/8/2023 11:16 AM

Nick Canale

Thank you. I will try this and report back.

11/8/2023 11:18 AM

Nick Canale

I am not seeing what to do for Step 3. Was hoping for a "Clear Ticket Status" action or something to that effect. I cannot set a status to an empty value as an action. I also painfully cannot post a screenshot in replies on the ideas forum -_-

11/8/2023 11:28 AM

Alex Tech

Ticket cannot have an "empty" status. But you can move it to the default status - "in progress" - so that it looks similar to other tickets

11/8/2023 11:40 AM

Nick Canale

Holy schnikes it works! Thank you!

11/8/2023 12:29 PM