Jitbit Helpdesk - Customized Manager Roles : Ideas forum

New Suggested 2/11/2024 by Taren Burns-Hutchison

2

votes

Customized Manager Roles

Currently, we have the option to designate a general user as a manager, granting them visibility and permission to close tickets from other users within the same company. While this feature is undoubtedly useful, I propose taking it a step further by introducing customization options for manager roles.

Specifically, I suggest implementing the ability to nominate whether a user is a manager for company, department, or location. This added flexibility would ensure that managers have access only to the tickets relevant to their area of responsibility, whether it's at the company-wide level, within specific departments, or at distinct locations.

By tailoring manager roles based on these criteria, we can streamline ticket management processes, reduce clutter, and enhance accountability within our organization. Moreover, this customization aligns seamlessly with our internal usage of the Support Desk, providing a more targeted and efficient solution for our teams.

manager manager role permissions visibility