Jitbit Helpdesk

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49 Votes	API - Ability to assign Category permissions to user Date 3/18/2024 Implemented
11 Votes	Limit technicians access to Assets tab Date 10/3/2022 Implemented
11 Votes	Ideas Forum permissions Date 5/25/2020 Implemented
8 Votes	Customizable User Permissions Date 9/30/2024 New
6 Votes	Tech permission to top level category Date 10/5/2021 New
5 Votes	Audit Trail for Permission Changes and/or Role Based Access Date 5/22/2023 New
4 Votes	Category Tech Lead permissions group Date 7/30/2024 New
3 Votes	Tag Remediation - Permissions, Visibility, Enforcement Date 2/7/2025 New
3 Votes	New function with which Technicians can see only some subscribers, not all Date 5/30/2024 New
3 Votes	Customized Manager Roles Date 2/11/2024 New
3 Votes	Reports available for "is manager" and not technician Date 6/16/2022 New
2 Votes	Separate category access from KB access. Date 2/29/2024 New
1 Votes	Allow technicians to add and edit Knowledgebase articles Date 11/20/2025 New
1 Votes	More Custom Field Permissions Control Date 9/23/2024 New
1 Votes	Cant change to certain statuses without writing a note/replying in the ticket Date 2/19/2024 New
1 Votes	Categories - Specific Users Date 6/14/2023 New

Ideas forum is where users can suggest, discuss and "vote" for new features in the product.

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