New Suggested 4/2/2024 by Derek Spraker

1

votes

QOL: Show subscribers list in Details tab

Currently the subscribers are listed in a Reply field on a ticket, as per the KB Item.  However on very long tickets this is very inconvenient to scroll down, and then click in the "Reply" box to see the current list.  

The request would simply to have a "Subscribers:" field listed either under the "From:" or "Via:" field in the Details tab with a clickable link "Show current subscriber list".  When clicked, that list could simply pop out a bare list of attached/subscribed users in the manner of the "From:" field pop out window.  It wouldn't need to have all of the features of the "From:" field popout, a simple list of names/email addresses should be sufficient.

It would be nice for the field to only show when there are additional subscribers beyond the person who initially created the ticket.


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