New Suggested 4 days ago by Eric Seelye

1

votes

Allow use of Email Template Tags in Subject

We have established a bit of project management workflow and ,for reasons beyond the scope of this request, we would like the following functionality.

We use Parent tickets and their ticket number to track projects.
We use Automation to create subtickets for the various phases of a workflow.  Below is an example of Automation for the Design Review phase.

Automation Action Screenshot
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The problem is each design review subticket is created with same ticket subject.

If we could use Email Template Tags  in the subject we could eliminate the manual step of changing the Subject.  We'd really  like to be able to use this syntax in the subject so they are each  unique

Design Review-#TicketID#-#Subject#

In anticipation that someone says "Why do you need this information since the ticket is linked to the parent?" Well, it's a longer answer but succinctly stated, we need to see the parent ticket# (which is our project number) no matter how we may view the subticket.  The ticket subject is the only data that is globally available in all ways a ticket could be viewed.

We'd very much appreciate the expanded use of these template values in this "Add subticket" automation action.

avatar
Alex 3 days ago, 4:06 PM Tech
This is already supported
ES
Eric Seelye 3 days ago, 6:04 PM
Well. That's great! But I'm quite embarrassed! :) When we first set this up in 2023, it didn't work. I was a little behind on my on-premise updates and just installed 11.7 today. Testing this now and of course it works. I'll leave it to you if you want to delete this one or leave it for documentation purposes.

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