New 3/27/2025

3

Votes

Edit the "via" field when submitting ticket on behalf of another user

It would be useful to be able to edit the options in this drop-down menu. Currently the options are not editable and only include:

  • Email
  • Popup form widget
  • Phone
  • Live Chat widget
  • In person
  • WhatsApp

It would be useful to be able to tailor these options to my company's setup.
PN
Paul Nacamuli 8/6/2025 3:11 PM
+1 from me. Just came here to add this same request.

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