Implemented Suggested 6/26/2019 by btruong

21

votes

Delayed reply

Some users seem to ignore the automation rules that leave a reply based on a newly created ticket because they assume the email is the initial email sent to acknowledge that a ticket has been created.
Having a delay in the reply would be good for having users actually reading the replies.

avatar Alex Tech
We've added "pause for XX minutes" automation rule, currently in beta, but should work. (already deployed to the hosted version)
1/27/2020 12:56 PM

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