Implemented Suggested 6/26/2019 by btruong
21
votesDelayed reply
Some users seem to ignore the automation rules that leave a reply based on a newly created ticket because they assume the email is the initial email sent to acknowledge that a ticket has been created.Having a delay in the reply would be good for having users actually reading the replies.
Alex
1/27/2020 12:56 PM
Tech
We've added "pause for XX minutes" automation rule, currently in beta, but should work. (already deployed to the hosted version)
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