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45

votes

Email-Template for "Re-Opened" Tickets

Suggested 11/14/2019 Declined

21

votes

Delayed reply

Suggested 6/26/2019 Implemented

14

votes

Throttle outgoing SMTP connections

Suggested 9/30/2020 Implemented

13

votes

Automation Rule - Send email to multiple users

Suggested 4/17/2020 New

4

votes

Tech only email

Suggested 6/28/2022 Implemented

2

votes

Move the Grey line in Email Notifications to make the reading easier

Suggested 3/29/2023 New

2

votes

Enable Suppressing Email Notifications When Using API

Suggested 5/18/2022 New

1

votes

Allow technicians to opt out of notifications for specific tickets

Suggested 19 days ago New

Ideas forum is where users can suggest, discuss and "vote" for new features in the product.