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New
Considering
Implemented
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45
votes
Email-Template for "Re-Opened" Tickets
Suggested 11/14/2019
Declined
21
votes
Delayed reply
Suggested 6/26/2019
Implemented
14
votes
Throttle outgoing SMTP connections
Suggested 9/30/2020
Implemented
13
votes
Automation Rule - Send email to multiple users
Suggested 4/17/2020
New
4
votes
Tech only email
Suggested 6/28/2022
Implemented
2
votes
Move the Grey line in Email Notifications to make the reading easier
Suggested 3/29/2023
New
2
votes
Enable Suppressing Email Notifications When Using API
Suggested 5/18/2022
New
1
votes
Allow technicians to opt out of notifications for specific tickets
Suggested 19 days ago
New
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Ideas forum is where users can suggest, discuss and "vote" for new features in the product.