Declined Suggested 9/25/2019 by Renault DEMANGER
44
votesAbility to set email specific template by company
Administration -> Users -> Company-> E-mail template
HB
Hector Bas
4/30/2020 10:14 AM
Also need this ability. Ideally even down to by user. Currently we do have it to be Category, but that hurts our whole usage intention of categories. We use categories to define the trouble area of a particular ticket, which doesn't necessarily have anything to do with the client who opened the ticket. For certain users/companies, we'd want the ability to apply specific email-templates. The order of importance would most likely need to be:
User Level > Company Level > Ticket Category Level > Default Email Templates Level
The suggested automation rule workaround won't work in our situation.
User Level > Company Level > Ticket Category Level > Default Email Templates Level
The suggested automation rule workaround won't work in our situation.
Alex
10/7/2020 5:00 AM
Tech
I'm closing this in favor of https://support.jitbit.com/helpdesk/Ideas/17478 if we ever going to add any further logic to templates, it's going to be through templating engines.
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if ticket created
and any of the following
company is COMPANY_1
then add this reply to the ticket
Having this in an automation rule has the added benefit of adding the reply directly into the ticket, which doesn't happen with the other email templates.