Jitbit Helpdesk - Merge Users & User API request : Ideas forum

Implemented Suggested 9/28/2020 by Hector Bas

8

votes

Merge Users & User API request

As follow-up requests to idea 15276:

We could use a merge user bulk option from the "../Admin/Users" page. When merging, a prompt should ask you which one to make the "main" profile, and all others become secondary email addresses. All tickets (and other records) should then be re-linked to the selected main user profile. I'm guessing that the losing merged user profiles would then need to be deleted in order for things to function right, but if we could just disable them and have the new ticket process just search through secondary email address fields PRIOR to seeing if the incoming email is from a disabled user, then we won't need to delete these user accounts. Although I can see the benefit of both sides (deleting to reduce clutter OR keeping for historical/logging purposes).

API requests:

If added, please expose the user merge operation via the API
For the "CreateUser" and "UpdateUser" endpoints, please include the secondary email address fields as inputs for inserting/updating
For the "Users", "UserByUserName", and "UserByEmail" endpoints (and others that return user information), please include the return of the secondary email address field in the result payload.
For the "UserByEmail" endpoint, please consider adding a boolean option to indicate whether to search through secondary email addresses or not.

user users

The examples for these endpoints are given as GET requests. There is no indication of how to do token authentication using GET. Post requests return nothing where other endpoints such as /ticket to create a ticket work fine Authenticating using POST and the token. I really would like to see them issue an API if and only if it is mature, robust and tested and only when the documentation is comprehensive

6/5/2024 2:33 PM

Update: I could think "technician" level permissions would suffice for listing users. Apparently not, I didn't really want godmode permissions for the API user but this is what enabled me to use the API for the endpoints described in my previous comment

6/5/2024 3:45 PM

Alex Tech

We've added Secondary emails to the /user endpoint and moved the rest of the suggestion to our internal github for reviewing I'm closing this idea now

6/12/2024 11:59 AM