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154
Votes
Category Sections - Allow multiple levels of Sections instead of just Section > Category
Date 10/25/2023
Declined
49
Votes
API - Ability to assign Category permissions to user
Date 3/18/2024
Implemented
24
Votes
Kanban board - filter statuses by category selection
Date 6/13/2023
Implemented
11
Votes
Lead Technician Roles
Date 11/4/2021
New
9
Votes
Category automatic update
Date 7/2/2020
Implemented
3
Votes
Main ticket overview - custom field columns visible only for selected ticket category
Date 9/24/2024
New
3
Votes
Secondary agent removal
Date 8/25/2021
Implemented
2
Votes
Shared ticket/subticket Flag
Date 7/31/2025
New
2
Votes
Expose New Ticket in Category link
Date 7/16/2025
Implemented
2
Votes
Category re-ordering per tech on ticket assignment
Date 3/4/2025
New
2
Votes
Separate category access from KB access.
Date 2/29/2024
New
1
Votes
Set Default category for technicians
Date 10/13/2025
New
1
Votes
Custom content block in a Categories New Ticket page
Date 11/27/2024
New
The ideas forum is where users can suggest, discuss, and vote for new product features.