How to move helpdesk from hosted to on-premises?


We would like to move this installation to an on-premises solution. How do I need to proceed?


To migrate from the hosted (cloud-based) helpdesk to the on-premises (self-hosted) solution:

1. Install the on-premises trial, upgrade it to current version.

2. Order the full version of the on-premises Helpdesk application, download the installer archive, and upgrade your trial to the full version.

3. Order the backup of your hosted helpdesk database. Obtain the database backup and...

4. Restore the database from the archive to your local SQL Server.

Feel free to contact our support if you have any questions.
Creation date: 10/31/2017 4:41 PM      Updated: 10/17/2023 5:35 PM
Jitbit Helpdesk ticketing system is our flagship product. Its a great helpdesk software app offered both as a hosted and "on-premise" versions.