Helpdesk (7 articles)
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How to generate a quote
Updated: Monday, August 15, 2022 billing pricing quote
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Deprecation of IMAP and POP support for Office 365 mailboxes
Updated: Wednesday, August 3, 2022 email office365
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Integration with Office365
Updated: Monday, January 17, 2022 email settings integration office365
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Email filtering in Jitbit
Updated: Wednesday, July 1, 2020 email notifications
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Penetration Test Report
Updated: Friday, November 26, 2021
General issues (6 articles)
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Custom "Thank you" text
Wednesday, September 21, 2022
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TSL and SSL versions when self-hosting Jitbit helpdesk
Updated: Thursday, November 25, 2021
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Discount for non-profit organizations
Updated: Wednesday, December 2, 2020 discount non-profit
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Ideas Forum - speedway to fulfilling your feature requests and enhancement suggestions
Updated: Wednesday, December 2, 2020
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PCI compliance
Updated: Friday, July 8, 2022 legal
Helpdesk
How-to's (55 articles)
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Creating a checklist in a ticket
Updated: Sunday, June 12, 2022 checkbox
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Notify specific non-tech users about new tickets
Monday, April 18, 2022 automation rules notification
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How to connect to Office 365 shared mailboxes
Wednesday, February 23, 2022 exchange office365 shared mailbox
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How to "snooze" a ticket in Jitbit Helpdesk
Updated: Monday, December 6, 2021 reminder snooze
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How do I turn off the "monthly report" feature?
Updated: Sunday, September 5, 2021
Miscellaneous (23 articles)
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How KB "suggested articles" work
Updated: Thursday, September 29, 2022 kb suggestions
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Full list of all Automation Rule triggers, conditions and actions
Updated: Friday, October 9, 2020 automation rules
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Jitbit's Voluntary Product Accessibility Template (VPAT)
Saturday, July 25, 2020
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Deprecating unlimited auto-login links
Updated: Friday, April 24, 2020
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Custom CSS and JS in your helpdesk
Updated: Tuesday, January 15, 2019
Email issues (21 articles)
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Google POP/IMAP stopped working after 30 may 2022
Updated: Saturday, August 27, 2022 gmail imap
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Emails from Helpdesk are marked as spam
Updated: Monday, June 6, 2022
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SMTP Error
Updated: Thursday, August 5, 2021 smtp
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Tickets coming in with "winmail.dat" attachments
Friday, May 14, 2021
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Message added to existing ticket instead of creating a new one
Updated: Thursday, March 31, 2022
On-premise version issues (36 articles)
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contact: Windows server 2022 install instructions
Wednesday, October 19, 2022 iis
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Technician report is not working after upgrading to 10.8+
Tuesday, October 18, 2022 report
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Technicians report not working "PERCENTILE_CONT is not a recognized built-in function name"
Updated: Tuesday, October 4, 2022
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"The SMTP server does not support authentication"
Updated: Wednesday, September 28, 2022 smtp
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Linux application URL
Updated: Thursday, March 17, 2022 linux
Integrations and migrating from other apps (12 articles)
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MS Teams Integration
Thursday, September 8, 2022 teams
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AD properties used by the helpdesk app
Tuesday, November 9, 2021 active direcotry on permise
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Power BI integration
Updated: Sunday, April 17, 2022 power bi
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ADFS SAML set up
Updated: Sunday, March 25, 2018 saml
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Remote login URL for helpdesk
Updated: Saturday, October 1, 2022
Errors and solutions (11 articles)
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Continuous authentication prompts on Safari on iOS when using Windows auth
Updated: Thursday, May 12, 2022 ios safari
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Email '...' is already taken error
Updated: Monday, December 27, 2021
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User Email setting disables on its own
Updated: Wednesday, November 25, 2020
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Google Login fails to redirect to the application
Updated: Friday, January 24, 2020
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Login to FTP for backup data not possible
Updated: Monday, April 15, 2019
FAQ (22 articles)
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API - Status ID
Updated: Friday, October 14, 2022 api
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Is there support for Mountain Standard Time and DST/MDT?
Updated: Monday, October 17, 2022
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How to make a custom field mandatory for ticket closing
Sunday, March 13, 2022 custom fields
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Does Jitbit use Apache Log4j or Log4Shell for anything?
Updated: Tuesday, December 21, 2021 log4j
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Password reset link not working
Tuesday, November 9, 2021
Other (legacy) products
Macro Recorder (13 articles)
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Macro Recorder fails to open - access is denied
Updated: Tuesday, November 2, 2021
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Macro Recorder's interface is too small to read
Updated: Tuesday, May 26, 2020
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Macro Recorder won't register
Updated: Monday, April 9, 2018 invalid serial
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Macro Recorder won't open
Updated: Monday, January 8, 2018
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Scheduling macro in Windows 10
Updated: Friday, May 29, 2020
AspNetForum (5 articles)
AutoText (1 articles)
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AutoText business license
Updated: Tuesday, May 26, 2020
Ideas forum
saml (7)
automation rules (4)
error (4)
reports (4)
self-hosted (4)
custom fields (3)
database (3)
installation (3)
migrate (3)
office365 (3)
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active direcotry (2)
api (2)
azure (2)
gdpr (2)
iis (2)
linux (2)
smtp (2)
adfs (1)
billing (1)
checkbox (1)
discount (1)
email (1)
email notifications (1)
email settings (1)
email template (1)
exchange (1)
full-text search (1)
gmail (1)
imap (1)
integration (1)
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ios (1)
kb (1)
legal (1)
log4j (1)
non-profit (1)
notification (1)
on permise (1)
power bi (1)
pricing (1)
quote (1)
reminder (1)
report (1)
restrict ticket deletion (1)
safari (1)
search index (1)
shared mailbox (1)
snooze (1)
ssl (1)
suggestions (1)
teams (1)
upgrade (1)
w9 (1)
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