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General issues (4 articles)

Discount for non-profit organizations
Updated: Wednesday, December 2, 2020 discount non-profit
Ideas Forum - speedway to fulfilling your feature requests and enhancement suggestions
Updated: Wednesday, December 2, 2020
PCI compliance
Updated: Monday, April 5, 2021 legal
W9 form?
Updated: Wednesday, December 7, 2016 w9

Helpdesk (3 articles)

Email filtering in Jitbit
Updated: Wednesday, July 1, 2020 email notifications
Penetration Test Report
Thursday, July 11, 2019
How to move a category to a new section?
Updated: Tuesday, June 4, 2019

Other (legacy) products

Macro Recorder (13 articles)

Macro Recorder fails to open - access is denied
Updated: Tuesday, May 26, 2020
Macro Recorder's interface is too small to read
Updated: Tuesday, May 26, 2020
Macro Recorder won't register
Updated: Monday, April 9, 2018 invalid serial
Macro Recorder won't open
Updated: Monday, January 8, 2018
Scheduling macro in Windows 10
Updated: Friday, May 29, 2020

AspNetForum (5 articles)

Relative virtual path ‘AspNetForumMaster.Mobile.Master’ is not allowed here
Updated: Thursday, December 10, 2015
JitBit Forum - How to change attachment size
How to turn off mobile version
change version from free to paid
Forum Integration question

AutoText (1 articles)

AutoText business license
Updated: Tuesday, May 26, 2020

Helpdesk

How-to's (46 articles)

How to renew SSL certificate for SaaS Helpdesk?
Updated: Thursday, December 10, 2020 ssl
Scheduling Recurring Tickets
Updated: Wednesday, November 4, 2020
How to prevent users from deleting tickets?
Updated: Monday, July 13, 2020 restrict ticket deletion
How to add an asset to a ticket?
Updated: Monday, October 21, 2019
Ticket approval workflow example
Updated: Tuesday, September 10, 2019 automation rules

Miscellaneous (22 articles)

Full list of all Automation Rule triggers, conditions and actions
Updated: Friday, October 9, 2020 automation rules
Jitbit's Voluntary Product Accessibility Template (VPAT)
Saturday, July 25, 2020
Deprecating unlimited auto-login links
Updated: Friday, April 24, 2020
Custom CSS and JS in your helpdesk
Updated: Tuesday, January 15, 2019
GDPR
Updated: Thursday, January 2, 2020 gdpr

Email issues (19 articles)

Tickets coming in with "winmail.dat" attachments
Friday, May 14, 2021
Jitbit POP & IMAP Calls interval
Updated: Friday, February 12, 2021 email settings imap pop
Message added to existing ticket instead of creating a new one
Updated: Saturday, May 23, 2020
How can I make all email-replies coming FROM TECHNICIANS - "for technicians view only"?
Updated: Thursday, January 17, 2019
Email subject line truncates
Updated: Monday, December 4, 2017

On-premise version issues (27 articles)

Full-text search index
Updated: Tuesday, May 26, 2020 full-text search search index
How to find the correct web.config file
Updated: Friday, December 21, 2018
Could not load file or assembly 'Microsoft.Owin, Version=2.1.0.0
Updated: Tuesday, September 4, 2018
MS SQL questions
Updated: Monday, November 6, 2017 database
Migration from server help desk to hosted
Updated: Monday, March 15, 2021

Integrations and migrating from other apps (11 articles)

Power BI integration
Updated: Thursday, November 12, 2020 power bi
ADFS SAML set up
Updated: Sunday, March 25, 2018 saml
Remote login URL for helpdesk
Updated: Monday, March 20, 2017
Asana API
Updated: Friday, January 27, 2017
Migrate from Freshdesk
Updated: Sunday, May 2, 2021 migrate

Errors and solutions (10 articles)

User Email setting disables on its own
Updated: Wednesday, November 25, 2020
Google Login fails to redirect to the application
Updated: Friday, January 24, 2020
Login to FTP for backup data not possible
Updated: Monday, April 15, 2019
X-Frame Options to Deny
Updated: Thursday, April 11, 2019
Chrome 66 random "Aw, snap" on the ticket page
Updated: Friday, May 11, 2018

FAQ (16 articles)

Helpdesk REST API Authentication with SAML
Updated: Wednesday, May 19, 2021 api saml
Multiple outgoing email addresses
Thursday, January 21, 2021 email template
Auto-assign repeating tickets?
Updated: Thursday, December 20, 2018
KB Reporting
Updated: Saturday, May 23, 2020
#Custom_Fields# does not work
Updated: Tuesday, December 4, 2018

Ideas forum

67 votes	Relatime in-app notifications for technicians Suggested 11/2/2018 New

42 votes	Queue Manager Suggested 7/15/2019 New

37 votes	@mentions from within ticket body reply Suggested 11/4/2019 New

28 votes	Active Directory Integration Improvements Suggested 12/2/2019 New

25 votes	Create dependant list based on Company Suggested 4/6/2021 New