Helpdesk (7 articles)

General issues (4 articles)

Helpdesk

How-to's (57 articles)

Miscellaneous (23 articles)

Email issues (21 articles)

On-premises version issues (41 articles)

Integrations and migrating from other apps (12 articles)

FAQ (24 articles)

Other (legacy) products

Macro Recorder (12 articles)

AutoText (1 articles)

Ideas forum

217

votes

Automation Rule IF subticket status changed to status x THEN change status of main ticket

Suggested 11/3/2021 New

124

votes

Out of Office - Show icon in more places + banner + Date range

Suggested 10/10/2023 New

96

votes

Category Sections - Allow multiple levels of Sections instead of just Section > Category

Suggested 10/25/2023 New

70

votes

Expand "Time Spent" Functionality

Suggested 6/22/2021 New

52

votes

New Dropdown Type - Multiple Selection Dropdown

Suggested 10/26/2023 New