General issues (4 articles)
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Discount for non-profit organizations
Updated: Wednesday, December 2, 2020 discount non-profit
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Ideas Forum - speedway to fulfilling your feature requests and enhancement suggestions
Updated: Wednesday, December 2, 2020
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PCI compliance
Updated: Monday, April 5, 2021 legal
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W9 form?
Updated: Wednesday, December 7, 2016 w9
Helpdesk
How-to's (47 articles)
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How do I turn off the "monthly report" feature?
Updated
Updated: Sunday, September 5, 2021
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How to renew SSL certificate for SaaS Helpdesk?
Updated: Thursday, December 10, 2020 ssl
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Scheduling Recurring Tickets
Updated: Wednesday, November 4, 2020
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How to prevent users from deleting tickets?
Updated: Monday, July 13, 2020 restrict ticket deletion
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How to add an asset to a ticket?
Updated: Monday, October 21, 2019
Miscellaneous (22 articles)
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Full list of all Automation Rule triggers, conditions and actions
Updated: Friday, October 9, 2020 automation rules
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Jitbit's Voluntary Product Accessibility Template (VPAT)
Saturday, July 25, 2020
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Deprecating unlimited auto-login links
Updated: Friday, April 24, 2020
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Custom CSS and JS in your helpdesk
Updated: Tuesday, January 15, 2019
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GDPR
Updated: Saturday, August 14, 2021 gdpr
Email issues (20 articles)
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SMTP Error
Updated: Thursday, August 5, 2021 smtp
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Tickets coming in with "winmail.dat" attachments
Friday, May 14, 2021
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Jitbit POP & IMAP Calls interval
Updated: Friday, February 12, 2021 email settings imap pop
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Message added to existing ticket instead of creating a new one
Updated: Saturday, May 23, 2020
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How can I make all email-replies coming FROM TECHNICIANS - "for technicians view only"?
Updated: Thursday, January 17, 2019
On-premise version issues (27 articles)
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Full-text search index
Updated: Tuesday, May 26, 2020 full-text search search index
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How to find the correct web.config file
Updated: Friday, December 21, 2018
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Could not load file or assembly 'Microsoft.Owin, Version=2.1.0.0
Updated: Tuesday, September 4, 2018
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MS SQL questions
Updated: Monday, November 6, 2017 database
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Migration from server help desk to hosted
Updated: Monday, March 15, 2021
Integrations and migrating from other apps (11 articles)
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Power BI integration
Updated: Thursday, November 12, 2020 power bi
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ADFS SAML set up
Updated: Sunday, March 25, 2018 saml
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Remote login URL for helpdesk
Updated: Monday, March 20, 2017
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Asana API
Updated: Friday, January 27, 2017
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Migrate from Freshdesk
Updated: Sunday, May 2, 2021 migrate
Errors and solutions (10 articles)
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User Email setting disables on its own
Updated: Wednesday, November 25, 2020
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Google Login fails to redirect to the application
Updated: Friday, January 24, 2020
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Login to FTP for backup data not possible
Updated: Monday, April 15, 2019
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X-Frame Options to Deny
Updated: Thursday, April 11, 2019
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Chrome 66 random "Aw, snap" on the ticket page
Updated: Friday, May 11, 2018
FAQ (16 articles)
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Helpdesk REST API Authentication with SAML
Updated: Wednesday, May 19, 2021 api saml
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Multiple outgoing email addresses
Thursday, January 21, 2021 email template
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Auto-assign repeating tickets?
Updated: Thursday, December 20, 2018
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KB Reporting
Updated: Saturday, May 23, 2020
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#Custom_Fields# does not work
Updated: Tuesday, December 4, 2018
Other (legacy) products
Macro Recorder (13 articles)
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Macro Recorder fails to open - access is denied
Updated: Tuesday, May 26, 2020
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Macro Recorder's interface is too small to read
Updated: Tuesday, May 26, 2020
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Macro Recorder won't register
Updated: Monday, April 9, 2018 invalid serial
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Macro Recorder won't open
Updated: Monday, January 8, 2018
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Scheduling macro in Windows 10
Updated: Friday, May 29, 2020
AspNetForum (5 articles)
AutoText (1 articles)
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AutoText business license
Updated: Tuesday, May 26, 2020
Ideas forum
saml (6)
reports (4)
automation rules (3)
error (3)
migrate (3)
azure (2)
database (2)
installation (2)
self-hosted (2)
active direcotry (1)
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adfs (1)
api (1)
discount (1)
email settings (1)
email template (1)
full-text search (1)
gdpr (1)
imap (1)
invalid serial (1)
legal (1)
non-profit (1)
pop (1)
power bi (1)
restrict ticket deletion (1)
search index (1)
smtp (1)
ssl (1)
upgrade (1)
w9 (1)
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