Helpdesk (7 articles)
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How to generate a quote
Updated: Tuesday, October 17, 2023 billing pricing quote
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Deprecation of IMAP and POP support for Office 365 mailboxes
Updated: Tuesday, October 17, 2023 email office365
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Integration with Office365
Updated: Monday, January 17, 2022 email settings integration office365
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Email filtering in Jitbit
Updated: Wednesday, July 1, 2020 email notifications
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Penetration Test Report
Updated: Friday, November 26, 2021
General issues (4 articles)
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Discount for non-profit organizations
Updated: Wednesday, December 2, 2020 discount non-profit
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Ideas Forum - speedway to fulfilling your feature requests and enhancement suggestions
Updated
Updated: Thursday, November 30, 2023
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PCI compliance
Updated: Friday, July 8, 2022 legal
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W9 form?
Updated: Wednesday, December 7, 2016 w9
Helpdesk
How-to's (57 articles)
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Custom "Thank you" text
Updated: Friday, July 14, 2023
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Creating a checklist in a ticket
Updated: Sunday, June 12, 2022 checkbox
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Notify specific non-tech users about new tickets
Monday, April 18, 2022 automation rules notification
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How to connect to Office 365 shared mailboxes
Wednesday, February 23, 2022 exchange office365 shared mailbox
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How to "snooze" a ticket in Jitbit Helpdesk
Updated: Saturday, August 12, 2023 reminder snooze
Miscellaneous (23 articles)
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How KB "suggested articles" work
Updated: Thursday, September 29, 2022 kb suggestions
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Full list of all Automation Rule triggers, conditions and actions
Updated: Friday, October 9, 2020 automation rules
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Jitbit's Voluntary Product Accessibility Template (VPAT)
Saturday, July 25, 2020
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Deprecating unlimited auto-login links
Updated: Friday, April 24, 2020
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Custom CSS and JS in your helpdesk
Updated: Tuesday, January 15, 2019
Email issues (21 articles)
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Google POP/IMAP stopped working after 30 may 2022
Updated: Thursday, September 28, 2023 gmail imap
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Emails from Helpdesk are marked as spam? Check SPF record
Updated: Saturday, April 1, 2023
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SMTP Error
Updated: Thursday, August 5, 2021 smtp
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Tickets coming in with "winmail.dat" attachments
Friday, May 14, 2021
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Message added to existing ticket instead of creating a new one
Updated: Saturday, April 1, 2023
On-premises version issues (41 articles)
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Hardware requirements for on-premise helpdesk
Updated: Tuesday, October 17, 2023
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Recording HAR file in Chrome
Sunday, July 16, 2023
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File Upload Error on HelpDesk
Updated: Thursday, February 2, 2023
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After upgrading 9.x to 10.x the /api throws "404 - not found"
Updated: Tuesday, January 17, 2023 api
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Error after starting on linux
Updated: Thursday, October 19, 2023 linux
Integrations and migrating from other apps (12 articles)
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MS Teams Integration
Thursday, September 8, 2022 teams
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AD properties used by the helpdesk app
Tuesday, November 9, 2021 active direcotry on permise
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Power BI integration
Updated: Monday, July 24, 2023 power bi
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ADFS SAML set up
Updated: Sunday, March 25, 2018 saml
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Remote login URL for helpdesk
Updated: Saturday, October 1, 2022
Errors and solutions (13 articles)
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Understanding and Resolving '554 5.7.1 Spam Message Rejected' Errors Body
Tuesday, November 7, 2023 email
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Continuous authentication prompts on Safari on iOS when using Windows auth
Updated: Thursday, May 12, 2022 ios safari
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Special Character problems when exporting tickets to a CSV file and opening in Excel
Thursday, June 22, 2023 excel
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Email '...' is already taken error
Updated: Monday, December 27, 2021
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User Email setting disables on its own
Updated: Wednesday, November 25, 2020
FAQ (24 articles)
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AI privacy question
Updated: Saturday, October 14, 2023 ai
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New email senders not added to recipients list
Updated: Thursday, October 19, 2023
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API - Status ID
Updated: Friday, October 14, 2022 api
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Is there support for Mountain Standard Time and DST/MDT?
Updated: Monday, October 17, 2022
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How to make a custom field mandatory for ticket closing
Sunday, March 13, 2022 custom fields
Other (legacy) products
Macro Recorder (12 articles)
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Macro Recorder fails to open - access is denied
Updated: Tuesday, November 2, 2021
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Macro Recorder's interface is too small to read
Updated: Tuesday, May 26, 2020
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Macro Recorder won't register
Updated: Monday, April 9, 2018 invalid serial
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Macro Recorder won't open
Updated: Monday, January 8, 2018
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Scheduling macro in Windows 10
Updated: Friday, May 29, 2020
AspNetForum (4 articles)
AutoText (1 articles)
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AutoText business license
Updated: Tuesday, May 26, 2020
Ideas forum
saml (7)
automation rules (4)
error (4)
reports (4)
self-hosted (4)
api (3)
custom fields (3)
database (3)
installation (3)
linux (3)
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migrate (3)
office365 (3)
active direcotry (2)
azure (2)
email (2)
gdpr (2)
iis (2)
smtp (2)
ai (1)
billing (1)
checkbox (1)
discount (1)
email notifications (1)
email settings (1)
email template (1)
excel (1)
exchange (1)
full-text search (1)
gmail (1)
hipaa (1)
imap (1)
integration (1)
invalid serial (1)
ios (1)
kb (1)
legal (1)
log4j (1)
non-profit (1)
notification (1)
on permise (1)
power bi (1)
pricing (1)
quote (1)
reminder (1)
report (1)
restrict ticket deletion (1)
safari (1)
search index (1)
shared mailbox (1)
snooze (1)
ssl (1)
suggestions (1)
teams (1)
upgrade (1)
w9 (1)
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