Helpdesk (7 articles)
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How to generate a quote
new
Updated
Updated: Monday, August 15, 2022 billing pricing quote
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Deprecation of IMAP and POP support for Office 365 mailboxes
new
Updated
Updated: Wednesday, August 3, 2022 email office365
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Integration with Office365
Updated: Monday, January 17, 2022 email settings integration office365
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Email filtering in Jitbit
Updated: Wednesday, July 1, 2020 email notifications
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Penetration Test Report
Updated: Friday, November 26, 2021
General issues (5 articles)
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TSL and SSL versions when self-hosting Jitbit helpdesk
Updated: Thursday, November 25, 2021
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Discount for non-profit organizations
Updated: Wednesday, December 2, 2020 discount non-profit
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Ideas Forum - speedway to fulfilling your feature requests and enhancement suggestions
Updated: Wednesday, December 2, 2020
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PCI compliance
Updated: Friday, July 8, 2022 legal
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W9 form?
Updated: Wednesday, December 7, 2016 w9
Helpdesk
How-to's (54 articles)
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Creating a checklist in a ticket
Updated: Sunday, June 12, 2022 checkbox
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Notify specific non-tech users about new tickets
Monday, April 18, 2022 automation rules notification
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How to connect to Office 365 shared mailboxes
Wednesday, February 23, 2022 exchange office365 shared mailbox
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How to "snooze" a ticket in Jitbit Helpdesk
Updated: Monday, December 6, 2021 reminder snooze
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How do I turn off the "monthly report" feature?
Updated: Sunday, September 5, 2021
Miscellaneous (23 articles)
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How KB "suggested articles" work
Updated: Saturday, February 12, 2022 kb
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Full list of all Automation Rule triggers, conditions and actions
Updated: Friday, October 9, 2020 automation rules
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Jitbit's Voluntary Product Accessibility Template (VPAT)
Saturday, July 25, 2020
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Deprecating unlimited auto-login links
Updated: Friday, April 24, 2020
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Custom CSS and JS in your helpdesk
Updated: Tuesday, January 15, 2019
Email issues (21 articles)
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Google POP/IMAP stopped working after 30 may 2022
Tuesday, June 7, 2022 gmail imap
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Emails from Helpdesk are marked as spam
Updated: Monday, June 6, 2022
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SMTP Error
Updated: Thursday, August 5, 2021 smtp
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Tickets coming in with "winmail.dat" attachments
Friday, May 14, 2021
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Message added to existing ticket instead of creating a new one
Updated: Thursday, March 31, 2022
On-premise version issues (32 articles)
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Linux application URL
Updated: Thursday, March 17, 2022 linux
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Revealing detailed error messages
Updated: Tuesday, February 8, 2022 error
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Unable to load DLL 'sni.dll': Access is denied - when connection to SQL server
Tuesday, January 25, 2022 database
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Error on CreateTables.sql in Linux self hosted installation
Updated: Thursday, March 17, 2022 installation linux self-hosted
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SQL Server collation
Updated: Friday, November 26, 2021
Integrations and migrating from other apps (12 articles)
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AD properties used by the helpdesk app
Tuesday, November 9, 2021 active direcotry on permise
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Power BI integration
Updated: Sunday, April 17, 2022 power bi
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ADFS SAML set up
Updated: Sunday, March 25, 2018 saml
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Remote login URL for helpdesk
Updated: Monday, March 20, 2017
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Asana API
Updated: Friday, January 27, 2017
Errors and solutions (11 articles)
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Continuous authentication prompts on Safari on iOS when using Windows auth
Updated: Thursday, May 12, 2022 ios safari
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Email '...' is already taken error
Updated: Monday, December 27, 2021
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User Email setting disables on its own
Updated: Wednesday, November 25, 2020
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Google Login fails to redirect to the application
Updated: Friday, January 24, 2020
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Login to FTP for backup data not possible
Updated: Monday, April 15, 2019
FAQ (20 articles)
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How to make a custom field mandatory for ticket closing
Sunday, March 13, 2022 custom fields
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Does Jitbit use Apache Log4j or Log4Shell for anything?
Updated: Tuesday, December 21, 2021 log4j
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Password reset link not working
Tuesday, November 9, 2021
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SAML attributes used by the helpdesk
Updated: Tuesday, November 9, 2021 saml
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Helpdesk REST API Authentication with SAML
Updated: Wednesday, May 19, 2021 api saml
Other (legacy) products
Macro Recorder (13 articles)
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Macro Recorder fails to open - access is denied
Updated: Tuesday, November 2, 2021
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Macro Recorder's interface is too small to read
Updated: Tuesday, May 26, 2020
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Macro Recorder won't register
Updated: Monday, April 9, 2018 invalid serial
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Macro Recorder won't open
Updated: Monday, January 8, 2018
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Scheduling macro in Windows 10
Updated: Friday, May 29, 2020
AspNetForum (5 articles)
AutoText (1 articles)
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AutoText business license
Updated: Tuesday, May 26, 2020
Ideas forum
saml (7)
automation rules (4)
error (4)
reports (4)
self-hosted (4)
custom fields (3)
database (3)
installation (3)
migrate (3)
office365 (3)
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active direcotry (2)
azure (2)
gdpr (2)
linux (2)
adfs (1)
api (1)
billing (1)
checkbox (1)
discount (1)
email (1)
email notifications (1)
email settings (1)
email template (1)
exchange (1)
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gmail (1)
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imap (1)
integration (1)
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ios (1)
kb (1)
legal (1)
log4j (1)
non-profit (1)
notification (1)
on permise (1)
power bi (1)
pricing (1)
quote (1)
reminder (1)
restrict ticket deletion (1)
safari (1)
search index (1)
shared mailbox (1)
smtp (1)
snooze (1)
ssl (1)
upgrade (1)
w9 (1)
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