Helpdesk (5 articles)

Integration with Office365
Updated: Monday, January 17, 2022 email settings integration office365
Email filtering in Jitbit
Updated: Wednesday, July 1, 2020 email notifications
Penetration Test Report
Updated: Friday, November 26, 2021
How to move a category to a new section?
Updated: Tuesday, June 4, 2019
Database full
Updated: Wednesday, April 20, 2022

General issues (5 articles)

TSL and SSL versions when self-hosting Jitbit helpdesk
Updated: Thursday, November 25, 2021
Discount for non-profit organizations
Updated: Wednesday, December 2, 2020 discount non-profit
Ideas Forum - speedway to fulfilling your feature requests and enhancement suggestions
Updated: Wednesday, December 2, 2020
PCI compliance
Updated: Tuesday, March 22, 2022 legal
W9 form?
Updated: Wednesday, December 7, 2016 w9

Helpdesk

How-to's (54 articles)

Creating a checklist in a ticket
Updated: Sunday, June 12, 2022 checkbox
Notify specific non-tech users about new tickets
Monday, April 18, 2022 automation rules notification
How to connect to Office 365 shared mailboxes
Wednesday, February 23, 2022 exchange office365 shared mailbox
How to "snooze" a ticket in Jitbit Helpdesk
Updated: Monday, December 6, 2021 reminder snooze
How do I turn off the "monthly report" feature?
Updated: Sunday, September 5, 2021

Miscellaneous (23 articles)

How KB "suggested articles" work
Updated: Saturday, February 12, 2022 kb
Full list of all Automation Rule triggers, conditions and actions
Updated: Friday, October 9, 2020 automation rules
Jitbit's Voluntary Product Accessibility Template (VPAT)
Saturday, July 25, 2020
Deprecating unlimited auto-login links
Updated: Friday, April 24, 2020
Custom CSS and JS in your helpdesk
Updated: Tuesday, January 15, 2019

Email issues (22 articles)

Google POP/IMAP stopped working after 30 may 2022
Tuesday, June 7, 2022 gmail imap
Emails from Helpdesk are marked as spam
Updated: Monday, June 6, 2022
SMTP Error
Updated: Thursday, August 5, 2021 smtp
Tickets coming in with "winmail.dat" attachments
Friday, May 14, 2021
Jitbit POP & IMAP Calls interval
Updated: Wednesday, November 17, 2021 email settings imap pop

On-premise version issues (32 articles)

Linux application URL
Updated: Thursday, March 17, 2022 linux
Revealing detailed error messages
Updated: Tuesday, February 8, 2022 error
Unable to load DLL 'sni.dll': Access is denied - when connection to SQL server
Tuesday, January 25, 2022 database
Error on CreateTables.sql in Linux self hosted installation
Updated: Thursday, March 17, 2022 installation linux self-hosted
SQL Server collation
Updated: Friday, November 26, 2021

Integrations and migrating from other apps (12 articles)

AD properties used by the helpdesk app
Tuesday, November 9, 2021 active direcotry on permise
Power BI integration
Updated: Sunday, April 17, 2022 power bi
ADFS SAML set up
Updated: Sunday, March 25, 2018 saml
Remote login URL for helpdesk
Updated: Monday, March 20, 2017
Asana API
Updated: Friday, January 27, 2017

Errors and solutions (11 articles)

Continuous authentication prompts on Safari on iOS when using Windows auth
Updated: Thursday, May 12, 2022 ios safari
Email '...' is already taken error
Updated: Monday, December 27, 2021
User Email setting disables on its own
Updated: Wednesday, November 25, 2020
Google Login fails to redirect to the application
Updated: Friday, January 24, 2020
Login to FTP for backup data not possible
Updated: Monday, April 15, 2019

FAQ (20 articles)

How to make a custom field mandatory for ticket closing
Sunday, March 13, 2022 custom fields
Does Jitbit use Apache Log4j or Log4Shell for anything?
Updated: Tuesday, December 21, 2021 log4j
Password reset link not working
Tuesday, November 9, 2021
SAML attributes used by the helpdesk
Updated: Tuesday, November 9, 2021 saml
Helpdesk REST API Authentication with SAML
Updated: Wednesday, May 19, 2021 api saml

Other (legacy) products

Macro Recorder (13 articles)

Macro Recorder fails to open - access is denied
Updated: Tuesday, November 2, 2021
Macro Recorder's interface is too small to read
Updated: Tuesday, May 26, 2020
Macro Recorder won't register
Updated: Monday, April 9, 2018 invalid serial
Macro Recorder won't open
Updated: Monday, January 8, 2018
Scheduling macro in Windows 10
Updated: Friday, May 29, 2020

AspNetForum (5 articles)

Relative virtual path ‘AspNetForumMaster.Mobile.Master’ is not allowed here
Updated: Thursday, December 10, 2015
JitBit Forum - How to change attachment size
How to turn off mobile version
change version from free to paid
Forum Integration question

AutoText (1 articles)

AutoText business license
Updated: Tuesday, May 26, 2020

Ideas forum

saml (7) automation rules (4) error (4) reports (4) self-hosted (4) custom fields (3) database (3) installation (3) migrate (3) active direcotry (2) View all ...

66 votes	Queue Manager Suggested 7/15/2019 New

61 votes	Active Directory Integration Improvements Suggested 12/2/2019 New

53 votes	Custom Field Type - Multi select combo lists Suggested 12/12/2019 New

31 votes	Add logic to email template language Suggested 9/25/2020 New

26 votes	Additional email template "Ticket-updated" email template but seperated into agent only and customer only Suggested 12/1/2019 New

Helpdesk (5 articles)

General issues (5 articles)

Helpdesk

How-to's (54 articles)

Miscellaneous (23 articles)

Email issues (22 articles)

On-premise version issues (32 articles)

Integrations and migrating from other apps (12 articles)

Errors and solutions (11 articles)

FAQ (20 articles)

Other (legacy) products

Macro Recorder (13 articles)

AspNetForum (5 articles)

AutoText (1 articles)

Ideas forum

66

Queue Manager

61

Active Directory Integration Improvements

53

Custom Field Type - Multi select combo lists

31

Add logic to email template language

26

Additional email template "Ticket-updated" email template but seperated into agent only and customer only