Jitbit Helpdesk

Recently viewed tickets

Log out

Advanced New ticket Ideas forum Login

General issues (4 articles)

Discount for non-profit organizations
Updated: Wednesday, December 2, 2020 discount non-profit
Ideas Forum - speedway to fulfilling your feature requests and enhancement suggestions
Updated: Wednesday, December 2, 2020
PCI compliance
Updated: Monday, April 5, 2021 legal
W9 form?
Updated: Wednesday, December 7, 2016 w9

Helpdesk (3 articles)

Email filtering in Jitbit
Updated: Wednesday, July 1, 2020 email notifications
Penetration Test Report
Thursday, July 11, 2019
How to move a category to a new section?
Updated: Tuesday, June 4, 2019

Helpdesk

How-to's (46 articles)

How to renew SSL certificate for SaaS Helpdesk?
Updated: Thursday, December 10, 2020 fix ssl ssl
Scheduling Recurring Tickets
Updated: Wednesday, November 4, 2020
How to prevent users from deleting tickets?
Updated: Monday, July 13, 2020 restrict ticket deletion
How to add an asset to a ticket?
Updated: Monday, October 21, 2019
Ticket approval workflow example
Updated: Tuesday, September 10, 2019 automation rules

Miscellaneous (22 articles)

Full list of all Automation Rule triggers, conditions and actions
Updated: Friday, October 9, 2020 automation rules
Jitbit's Voluntary Product Accessibility Template (VPAT)
Saturday, July 25, 2020
Deprecating unlimited auto-login links
Updated: Friday, April 24, 2020
Custom CSS and JS in your helpdesk
Updated: Tuesday, January 15, 2019
GDPR
Updated: Thursday, January 2, 2020 gdpr

Email issues (18 articles)

Jitbit POP & IMAP Calls interval
Updated: Friday, February 12, 2021 email settings imap pop
Message added to existing ticket instead of creating a new one
Updated: Saturday, May 23, 2020
How can I make all email-replies coming FROM TECHNICIANS - "for technicians view only"?
Updated: Thursday, January 17, 2019
Email subject line truncates
Updated: Monday, December 4, 2017
Authentication issues
Updated: Wednesday, November 22, 2017

On-premise version issues (27 articles)

Full-text search index
Updated: Tuesday, May 26, 2020 full-text search search index
How to find the correct web.config file
Updated: Friday, December 21, 2018
Could not load file or assembly 'Microsoft.Owin, Version=2.1.0.0
Updated: Tuesday, September 4, 2018
MS SQL questions
Updated: Monday, November 6, 2017 database
Migration from server help desk to hosted
Updated: Monday, March 15, 2021

Integrations and migrating from other apps (11 articles)

Power BI integration
Updated: Thursday, November 12, 2020 power bi
ADFS SAML set up
Updated: Sunday, March 25, 2018 saml
Remote login URL for helpdesk
Updated: Monday, March 20, 2017
Asana API
Updated: Friday, January 27, 2017
Migrate from Freshdesk Updated
Updated: Sunday, May 2, 2021 migrate

Errors and solutions (10 articles)

User Email setting disables on its own
Updated: Wednesday, November 25, 2020
Google Login fails to redirect to the application
Updated: Friday, January 24, 2020
Login to FTP for backup data not possible
Updated: Monday, April 15, 2019
X-Frame Options to Deny
Updated: Thursday, April 11, 2019
Chrome 66 random "Aw, snap" on the ticket page
Updated: Friday, May 11, 2018

FAQ (15 articles)

Multiple outgoing email addresses
Thursday, January 21, 2021 email template
Auto-assign repeating tickets?
Updated: Thursday, December 20, 2018
KB Reporting
Updated: Saturday, May 23, 2020
#Custom_Fields# does not work
Updated: Tuesday, December 4, 2018
Customizing Custom Fields Layout
Updated: Monday, September 24, 2018

Other (legacy) products

Macro Recorder (13 articles)

Macro Recorder fails to open - access is denied
Updated: Tuesday, May 26, 2020
Macro Recorder's interface is too small to read
Updated: Tuesday, May 26, 2020
Macro Recorder won't register
Updated: Monday, April 9, 2018 invalid serial
Macro Recorder won't open
Updated: Monday, January 8, 2018
Scheduling macro in Windows 10
Updated: Friday, May 29, 2020

AspNetForum (5 articles)

Relative virtual path ‘AspNetForumMaster.Mobile.Master’ is not allowed here
Updated: Thursday, December 10, 2015
JitBit Forum - How to change attachment size
How to turn off mobile version
change version from free to paid
Forum Integration question

AutoText (1 articles)

AutoText business license
Updated: Tuesday, May 26, 2020

Ideas forum

57 votes	Relatime in-app notifications for technicians Suggested 11/2/2018 New

41 votes	Email-Template for "Re-Opened" Tickets Suggested 11/14/2019 New

40 votes	Queue Manager Suggested 7/15/2019 New

34 votes	@mentions from within ticket body reply Suggested 11/4/2019 New

28 votes	Add more levels of security Suggested 11/22/2019 New

active direcotry (1) adfs (1) automation rules (3) azure (2) database (2) discount (1) email notifications (1) email settings (1) email template (1) error (3) fix ssl (1) full-text search (1) gdpr (1) imap (1) installation (2) invalid serial (1) legal (1) migrate (3) non-profit (1) pop (1) power bi (1) reports (4) restrict ticket deletion (1) saml (5) search index (1) self-hosted (2) ssl (1) upgrade (1) w9 (1)