Helpdesk (5 articles)
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Integration with Office365
new
Updated
Updated: Monday, January 17, 2022 email settings integration office365
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Email filtering in Jitbit
Updated: Wednesday, July 1, 2020 email notifications
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Penetration Test Report
Updated: Friday, November 26, 2021
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How to move a category to a new section?
Updated: Tuesday, June 4, 2019
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Database full
Updated: Sunday, January 2, 2022
General issues (5 articles)
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TSL and SSL versions when self-hosting Jitbit helpdesk
Updated: Thursday, November 25, 2021
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Discount for non-profit organizations
Updated: Wednesday, December 2, 2020 discount non-profit
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Ideas Forum - speedway to fulfilling your feature requests and enhancement suggestions
Updated: Wednesday, December 2, 2020
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PCI compliance
Updated: Monday, April 5, 2021 legal
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W9 form?
Updated: Wednesday, December 7, 2016 w9
Helpdesk
How-to's (51 articles)
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How to "snooze" a ticket in Jitbit Helpdesk
Updated: Monday, December 6, 2021 reminder snooze
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How do I turn off the "monthly report" feature?
Updated: Sunday, September 5, 2021
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Adding Ticket ID to Survey Monkey
Updated: Sunday, January 2, 2022
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How to renew SSL certificate for SaaS Helpdesk?
Updated: Thursday, December 10, 2020 ssl
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Scheduling Recurring Tickets
Updated: Wednesday, November 4, 2020
Miscellaneous (22 articles)
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Full list of all Automation Rule triggers, conditions and actions
Updated: Friday, October 9, 2020 automation rules
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Jitbit's Voluntary Product Accessibility Template (VPAT)
Saturday, July 25, 2020
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Deprecating unlimited auto-login links
Updated: Friday, April 24, 2020
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Custom CSS and JS in your helpdesk
Updated: Tuesday, January 15, 2019
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GDPR
Updated: Saturday, August 14, 2021 gdpr
Email issues (20 articles)
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SMTP Error
Updated: Thursday, August 5, 2021 smtp
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Tickets coming in with "winmail.dat" attachments
Friday, May 14, 2021
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Jitbit POP & IMAP Calls interval
Updated: Wednesday, November 17, 2021 email settings imap pop
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Message added to existing ticket instead of creating a new one
Updated: Saturday, May 23, 2020
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How can I make all email-replies coming FROM TECHNICIANS - "for technicians view only"?
Updated: Thursday, January 17, 2019
On-premise version issues (31 articles)
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Unable to load DLL 'sni.dll': Access is denied - when connection to SQL server
new
Tuesday, January 25, 2022 database
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Error on CreateTables.sql in Linux self hosted installation
Updated: Monday, December 27, 2021 installation self-hosted
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SQL Server collation
Updated: Friday, November 26, 2021
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HTTP Error 500.19 after installing Helpdesk 10.x on IIS
Updated: Monday, November 15, 2021 iis self-hosted
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Full-text search index
Updated: Tuesday, May 26, 2020 full-text search search index
Integrations and migrating from other apps (12 articles)
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AD properties used by the helpdesk app
Tuesday, November 9, 2021 active direcotry on permise
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Power BI integration
Updated: Thursday, November 12, 2020 power bi
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ADFS SAML set up
Updated: Sunday, March 25, 2018 saml
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Remote login URL for helpdesk
Updated: Monday, March 20, 2017
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Asana API
Updated: Friday, January 27, 2017
Errors and solutions (10 articles)
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Email '...' is already taken error
Updated: Monday, December 27, 2021
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User Email setting disables on its own
Updated: Wednesday, November 25, 2020
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Google Login fails to redirect to the application
Updated: Friday, January 24, 2020
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Login to FTP for backup data not possible
Updated: Monday, April 15, 2019
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X-Frame Options to Deny
Updated: Thursday, April 11, 2019
FAQ (19 articles)
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Does Jitbit use Apache Log4j or Log4Shell for anything?
Updated: Tuesday, December 21, 2021 log4j
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Password reset link not working
Tuesday, November 9, 2021
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SAML attributes used by the helpdesk
Updated: Tuesday, November 9, 2021 saml
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Helpdesk REST API Authentication with SAML
Updated: Wednesday, May 19, 2021 api saml
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Multiple outgoing email addresses
Thursday, January 21, 2021 email template
Other (legacy) products
Macro Recorder (13 articles)
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Macro Recorder fails to open - access is denied
Updated: Tuesday, November 2, 2021
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Macro Recorder's interface is too small to read
Updated: Tuesday, May 26, 2020
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Macro Recorder won't register
Updated: Monday, April 9, 2018 invalid serial
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Macro Recorder won't open
Updated: Monday, January 8, 2018
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Scheduling macro in Windows 10
Updated: Friday, May 29, 2020
AspNetForum (5 articles)
AutoText (1 articles)
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AutoText business license
Updated: Tuesday, May 26, 2020
Ideas forum
saml (7)
reports (4)
self-hosted (4)
automation rules (3)
database (3)
error (3)
installation (3)
migrate (3)
active direcotry (2)
azure (2)
View all ...
email settings (2)
gdpr (2)
adfs (1)
api (1)
discount (1)
email notifications (1)
email template (1)
full-text search (1)
iis (1)
imap (1)
integration (1)
invalid serial (1)
legal (1)
log4j (1)
non-profit (1)
office365 (1)
on permise (1)
pop (1)
power bi (1)
reminder (1)
restrict ticket deletion (1)
search index (1)
smtp (1)
snooze (1)
ssl (1)
upgrade (1)
w9 (1)
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