Helpdesk (5 articles)
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Integration with Office365
Updated: Monday, January 17, 2022 email settings integration office365
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Email filtering in Jitbit
Updated: Wednesday, July 1, 2020 email notifications
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Penetration Test Report
Updated: Friday, November 26, 2021
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How to move a category to a new section?
Updated: Tuesday, June 4, 2019
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Database full
Updated: Wednesday, April 20, 2022
General issues (5 articles)
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TSL and SSL versions when self-hosting Jitbit helpdesk
Updated: Thursday, November 25, 2021
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Discount for non-profit organizations
Updated: Wednesday, December 2, 2020 discount non-profit
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Ideas Forum - speedway to fulfilling your feature requests and enhancement suggestions
Updated: Wednesday, December 2, 2020
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PCI compliance
Updated: Tuesday, March 22, 2022 legal
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W9 form?
Updated: Wednesday, December 7, 2016 w9
Helpdesk
How-to's (54 articles)
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Creating a checklist in a ticket
Updated: Sunday, June 12, 2022 checkbox
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Notify specific non-tech users about new tickets
Monday, April 18, 2022 automation rules notification
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How to connect to Office 365 shared mailboxes
Wednesday, February 23, 2022 exchange office365 shared mailbox
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How to "snooze" a ticket in Jitbit Helpdesk
Updated: Monday, December 6, 2021 reminder snooze
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How do I turn off the "monthly report" feature?
Updated: Sunday, September 5, 2021
Miscellaneous (23 articles)
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How KB "suggested articles" work
Updated: Saturday, February 12, 2022 kb
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Full list of all Automation Rule triggers, conditions and actions
Updated: Friday, October 9, 2020 automation rules
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Jitbit's Voluntary Product Accessibility Template (VPAT)
Saturday, July 25, 2020
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Deprecating unlimited auto-login links
Updated: Friday, April 24, 2020
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Custom CSS and JS in your helpdesk
Updated: Tuesday, January 15, 2019
Email issues (22 articles)
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Google POP/IMAP stopped working after 30 may 2022
Tuesday, June 7, 2022 gmail imap
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Emails from Helpdesk are marked as spam
Updated: Monday, June 6, 2022
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SMTP Error
Updated: Thursday, August 5, 2021 smtp
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Tickets coming in with "winmail.dat" attachments
Friday, May 14, 2021
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Jitbit POP & IMAP Calls interval
Updated: Wednesday, November 17, 2021 email settings imap pop
On-premise version issues (32 articles)
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Linux application URL
Updated: Thursday, March 17, 2022 linux
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Revealing detailed error messages
Updated: Tuesday, February 8, 2022 error
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Unable to load DLL 'sni.dll': Access is denied - when connection to SQL server
Tuesday, January 25, 2022 database
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Error on CreateTables.sql in Linux self hosted installation
Updated: Thursday, March 17, 2022 installation linux self-hosted
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SQL Server collation
Updated: Friday, November 26, 2021
Integrations and migrating from other apps (12 articles)
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AD properties used by the helpdesk app
Tuesday, November 9, 2021 active direcotry on permise
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Power BI integration
Updated: Sunday, April 17, 2022 power bi
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ADFS SAML set up
Updated: Sunday, March 25, 2018 saml
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Remote login URL for helpdesk
Updated: Monday, March 20, 2017
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Asana API
Updated: Friday, January 27, 2017
Errors and solutions (11 articles)
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Continuous authentication prompts on Safari on iOS when using Windows auth
Updated: Thursday, May 12, 2022 ios safari
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Email '...' is already taken error
Updated: Monday, December 27, 2021
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User Email setting disables on its own
Updated: Wednesday, November 25, 2020
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Google Login fails to redirect to the application
Updated: Friday, January 24, 2020
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Login to FTP for backup data not possible
Updated: Monday, April 15, 2019
FAQ (20 articles)
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How to make a custom field mandatory for ticket closing
Sunday, March 13, 2022 custom fields
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Does Jitbit use Apache Log4j or Log4Shell for anything?
Updated: Tuesday, December 21, 2021 log4j
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Password reset link not working
Tuesday, November 9, 2021
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SAML attributes used by the helpdesk
Updated: Tuesday, November 9, 2021 saml
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Helpdesk REST API Authentication with SAML
Updated: Wednesday, May 19, 2021 api saml
Other (legacy) products
Macro Recorder (13 articles)
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Macro Recorder fails to open - access is denied
Updated: Tuesday, November 2, 2021
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Macro Recorder's interface is too small to read
Updated: Tuesday, May 26, 2020
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Macro Recorder won't register
Updated: Monday, April 9, 2018 invalid serial
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Macro Recorder won't open
Updated: Monday, January 8, 2018
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Scheduling macro in Windows 10
Updated: Friday, May 29, 2020
AspNetForum (5 articles)
AutoText (1 articles)
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AutoText business license
Updated: Tuesday, May 26, 2020
Ideas forum
saml (7)
automation rules (4)
error (4)
reports (4)
self-hosted (4)
custom fields (3)
database (3)
installation (3)
migrate (3)
active direcotry (2)
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azure (2)
email settings (2)
gdpr (2)
imap (2)
linux (2)
office365 (2)
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email template (1)
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gmail (1)
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ios (1)
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log4j (1)
non-profit (1)
notification (1)
on permise (1)
pop (1)
power bi (1)
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safari (1)
search index (1)
shared mailbox (1)
smtp (1)
snooze (1)
ssl (1)
upgrade (1)
w9 (1)