Helpdesk (7 articles)
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How to generate a quote
Updated: Monday, August 15, 2022 quote billing pricing
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Deprecation of IMAP and POP support for Office 365 mailboxes
Updated: Wednesday, August 3, 2022 email office365
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Integration with Office365
Updated: Monday, January 17, 2022 email settings integration office365
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Email filtering in Jitbit
Updated: Wednesday, July 1, 2020 email notifications
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Penetration Test Report
Updated: Friday, November 26, 2021
General issues (4 articles)
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Discount for non-profit organizations
Updated: Wednesday, December 2, 2020 non-profit discount
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Ideas Forum - speedway to fulfilling your feature requests and enhancement suggestions
Updated: Wednesday, December 2, 2020
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PCI compliance
Updated: Friday, July 8, 2022 legal
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W9 form?
Updated: Wednesday, December 7, 2016 w9
Helpdesk
How-to's (57 articles)
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Custom "Thank you" text
Updated: Friday, July 14, 2023
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Creating a checklist in a ticket
Updated: Sunday, June 12, 2022 checkbox
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Notify specific non-tech users about new tickets
Monday, April 18, 2022 automation rules notification
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How to connect to Office 365 shared mailboxes
Wednesday, February 23, 2022 office365 exchange shared mailbox
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How to "snooze" a ticket in Jitbit Helpdesk
Updated: Saturday, August 12, 2023 snooze reminder
Miscellaneous (23 articles)
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How KB "suggested articles" work
Updated: Thursday, September 29, 2022 kb suggestions
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Full list of all Automation Rule triggers, conditions and actions
Updated: Friday, October 9, 2020 automation rules
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Jitbit's Voluntary Product Accessibility Template (VPAT)
Saturday, July 25, 2020
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Deprecating unlimited auto-login links
Updated: Friday, April 24, 2020
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Custom CSS and JS in your helpdesk
Updated: Tuesday, January 15, 2019
Email issues (21 articles)
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Google POP/IMAP stopped working after 30 may 2022
Updated
Updated: Thursday, September 28, 2023 gmail imap
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Emails from Helpdesk are marked as spam? Check SPF record
Updated: Saturday, April 1, 2023
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SMTP Error
Updated: Thursday, August 5, 2021 smtp
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Tickets coming in with "winmail.dat" attachments
Friday, May 14, 2021
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Message added to existing ticket instead of creating a new one
Updated: Saturday, April 1, 2023
On-premise version issues (40 articles)
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Recording HAR file in Chrome
Sunday, July 16, 2023
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File Upload Error on HelpDesk
Updated: Thursday, February 2, 2023
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After upgrading 9.x to 10.x the /api throws "404 - not found"
Updated: Tuesday, January 17, 2023 api
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Error after starting on linux
Updated: Monday, December 5, 2022 linux
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Windows server 2022 install instructions
Updated: Monday, December 5, 2022 iis
Integrations and migrating from other apps (12 articles)
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MS Teams Integration
Thursday, September 8, 2022 teams
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AD properties used by the helpdesk app
Tuesday, November 9, 2021 active direcotry on permise
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Power BI integration
Updated: Monday, July 24, 2023 power bi
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ADFS SAML set up
Updated: Sunday, March 25, 2018 saml
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Remote login URL for helpdesk
Updated: Saturday, October 1, 2022
Errors and solutions (12 articles)
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Continuous authentication prompts on Safari on iOS when using Windows auth
Updated: Thursday, May 12, 2022 ios safari
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Special Character problems when exporting tickets to a CSV file and opening in Excel
Thursday, June 22, 2023 excel
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Email '...' is already taken error
Updated: Monday, December 27, 2021
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User Email setting disables on its own
Updated: Wednesday, November 25, 2020
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Google Login fails to redirect to the application
Updated: Friday, January 24, 2020
FAQ (22 articles)
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API - Status ID
Updated: Friday, October 14, 2022 api
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Is there support for Mountain Standard Time and DST/MDT?
Updated: Monday, October 17, 2022
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How to make a custom field mandatory for ticket closing
Sunday, March 13, 2022 custom fields
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Does Jitbit use Apache Log4j or Log4Shell for anything?
Updated: Tuesday, December 21, 2021 log4j
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Password reset link not working
Tuesday, November 9, 2021
Other (legacy) products
Macro Recorder (12 articles)
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Macro Recorder fails to open - access is denied
Updated: Tuesday, November 2, 2021
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Macro Recorder's interface is too small to read
Updated: Tuesday, May 26, 2020
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Macro Recorder won't register
Updated: Monday, April 9, 2018 invalid serial
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Macro Recorder won't open
Updated: Monday, January 8, 2018
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Scheduling macro in Windows 10
Updated: Friday, May 29, 2020
AspNetForum (4 articles)
AutoText (1 articles)
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AutoText business license
Updated: Tuesday, May 26, 2020
Ideas forum
saml (7)
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api (3)
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installation (3)
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office365 (3)
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