New Suggested 11/14/2019 by Holzmann Christopher
Email-Template for "Re-Opened" Tickets
Hello,If you re-open a ticket, the user currently gets no information about it.
You can only create an automatic rule for this.
But it would be great, if we could have an additional Email-Template in the Administration --> Email-Settings.
(All) Email-Templates should also get a checkbox to activate or deactivate them, so they become optional.
Log in to comment...