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New Suggested 11/14/2019 by Holzmann Christopher

38

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Email-Template for "Re-Opened" Tickets

Hello,
If you re-open a ticket, the user currently gets no information about it.
You can only create an automatic rule for this.

But it would be great, if we could have an additional Email-Template in the Administration --> Email-Settings.

(All) Email-Templates should also get a checkbox to activate or deactivate them, so they become optional.

Best regards
Chris

avatar Jon Hunt
Good idea!

FYI Email-Templates are already optional, just remove all content and they no longer send.
7/14/2020 2:27 PM

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