Jitbit Helpdesk

45 votes	Email-Template for "Re-Opened" Tickets Suggested 11/14/2019 Declined

33 votes	Additional email template "Ticket-updated" email template but seperated into agent only and customer only Suggested 12/1/2019 Implemented

4 votes	Email template tags for custom fields VALUE only Suggested 8/18/2022 Implemented

4 votes	Languages management enhancement Suggested 1/20/2021 New

3 votes	Use Substitution Masks (Variables) in Automation Rule Actions Suggested 4/23/2023 New

3 votes	Format the Powered by JitBit and email format Suggested 12/1/2021 New

2 votes	Move the Grey line in Email Notifications to make the reading easier Suggested 3/29/2023 New

2 votes	Email template - add phone number Suggested 11/23/2021 New

2 votes	Username variable in email template Suggested 9/5/2021 Implemented

Ideas forum is where users can suggest, discuss and "vote" for new features in the product.

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