New Suggested 6/8/2021 by Jake Ransom
8
votesMandatory field setting per ticket category
I feel that the mandatory field setting would be much more useful if it could be applied to individual ticket categories rather than for all.We have some custom fields which are necessary for a certain type of ticket and not for others, but the same information would still be useful if known on the other tickets.
DueDate is another field which would be great if mandatory, which has already mentioned in another idea however for me only if it was per ticket category.
AnnaG
Totally upvoting!
6/29/2021 7:27 AM
This would help our way of working a lot! As we try to gather specific data via the custom fields. Which in some categories is required but not for all.
8/3/2022 8:54 AM
Jared Call
Do you mean to assign a custom field to 2 categories, but have it mandatory in one category and not mandatory in another category?
You can already have custom fields mandatory and assign that mandatory field to just certain categories.
You can already have custom fields mandatory and assign that mandatory field to just certain categories.
3/12/2024 3:23 PM
Log in to comment...
Get help for this page
Jitbit HelpDesk