154

Votes

Category Sections - Allow multiple levels of Sections instead of just Section > Category

Date 10/25/2023 Declined

49

Votes

API - Ability to assign Category permissions to user

Date 3/18/2024 Implemented

24

Votes

Kanban board - filter statuses by category selection

Date 6/13/2023 Implemented

10

Votes

Lead Technician Roles

Date 11/4/2021 New

10

Votes

Mandatory field setting per ticket category

Date 6/8/2021 New

9

Votes

Category automatic update

Date 7/2/2020 Implemented

3

Votes

Main ticket overview - custom field columns visible only for selected ticket category

Date 9/24/2024 New

3

Votes

Secondary agent removal

Date 8/25/2021 Implemented

2

Votes

Shared ticket/subticket Flag

Date 7/31/2025 New

2

Votes

Expose New Ticket in Category link

Date 7/16/2025 Implemented

2

Votes

Category re-ordering per tech on ticket assignment

Date 3/4/2025 New

2

Votes

Separate category access from KB access.

Date 2/29/2024 New

1

Votes

Set Default category for technicians

Date 10/13/2025 New

1

Votes

Custom content block in a Categories New Ticket page

Date 11/27/2024 New

Ideas forum is where users can suggest, discuss and "vote" for new features in the product.