Jitbit Helpdesk

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148 votes	Category Sections - Allow multiple levels of Sections instead of just Section > Category Suggested 10/25/2023 Declined
48 votes	API - Ability to assign Category permissions to user Suggested 3/18/2024 Implemented
22 votes	Kanban board - filter statuses by category selection Suggested 6/13/2023 Implemented
13 votes	Expandable dropdown list when changing category in the ticket view Suggested 9/9/2021 New
9 votes	Mandatory field setting per ticket category Suggested 6/8/2021 New
9 votes	Category automatic update Suggested 7/2/2020 Implemented
7 votes	Lead Technician Roles Suggested 11/4/2021 New
3 votes	Main ticket overview - custom field columns visible only for selected ticket category Suggested 9/24/2024 New
3 votes	Secondary agent removal Suggested 8/25/2021 New
3 votes	Default ticket category per user/department Suggested 6/8/2021 New
2 votes	Separate category access from KB access. Suggested 2/29/2024 New
1 votes	Default Form Section/Category Display Control Suggested 1/17/2023 New

Ideas forum is where users can suggest, discuss and "vote" for new features in the product.

148