New Suggested 8/13/2021 by Jean Malo Roberts

3

votes

Knowledge Base - Allow linking of KB articles

Add functionality to the Knowledge Base that would allow entries to be linked. We would like to have KB entries that are specific to a customer and KB entries that are specific to a technician on the exact same topic. Yes, a key word search brings both up, but having the ability to see a linked KB entry will make the process more efficient as the makes the tickets more efficient. 


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