Jitbit Helpdesk

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7 Votes	Ability to make tips, warnings, info etc. stand out in Knowledge Base articles Date 5/29/2023 Implemented
6 Votes	Knowledge Base - Allow linking of KB articles Date 8/13/2021 New
5 Votes	suggested KB articles - don't suggest articles to users who lack permission to see those articles Date 1/9/2024 New
5 Votes	Knowledge Base Editor Role Date 3/1/2022 New
4 Votes	import PDF or DOCX files into KB Date 10/17/2024 New
4 Votes	Disable emailing a Knowledge base update to specific technicians Date 2/22/2024 New
3 Votes	use the ChatGPT integration to improve existing KB articles Date 3/14/2024 New
2 Votes	When editing a KB article optionally write a changelog e-mail notification Date 11/7/2025 New
2 Votes	KB feedback option Date 8/9/2024 New
2 Votes	option to log a change summary when updating KB articles Date 3/11/2024 New
2 Votes	Alphabetical sort articles by title within a category Date 5/24/2023 New
2 Votes	search KB by author or updater Date 1/26/2023 New
1 Votes	Breadcrumbs in Knowledge Base navigation Date 11/7/2025 New

Ideas forum is where users can suggest, discuss and "vote" for new features in the product.

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