Jitbit Helpdesk
sign in
Knowledge base
Ideas forum
Create
Filter...
New
Considering
Implemented
Declined
InProgress
sort by...
Votes
Newest
Oldest
7
Votes
Ability to make tips, warnings, info etc. stand out in Knowledge Base articles
Date 5/29/2023
Implemented
5
Votes
import PDF or DOCX files into KB
Date 10/17/2024
Implemented
4
Votes
Disable emailing a Knowledge base update to specific technicians
Date 2/22/2024
New
3
Votes
When editing a KB article optionally write a changelog e-mail notification
Date 11/7/2025
New
3
Votes
use the ChatGPT integration to improve existing KB articles
Date 3/14/2024
Implemented
2
Votes
Locking KB articles
Date 2/9/2026
New
2
Votes
Breadcrumbs in Knowledge Base navigation
Date 11/7/2025
New
2
Votes
KB feedback option
Date 8/9/2024
New
2
Votes
option to log a change summary when updating KB articles
Date 3/11/2024
New
2
Votes
Alphabetical sort articles by title within a category
Date 5/24/2023
New
2
Votes
search KB by author or updater
Date 1/26/2023
New
1
Votes
Google Gemini BYO API Key
Date 1/28/2026
New
The ideas forum is where users can suggest, discuss, and vote for new product features.