Jitbit Helpdesk - Create Subticket - Custom Field Support in Subject : Ideas forum

Implemented Suggested 7/8/2022

10

votes

Create Subticket - Custom Field Support in Subject

The 'Create Subticket...' automation rule supports email template tags (including custom fields) in the body field, but not the subject field. I would like to see the subject field support this same functionality.

Our use case is new user onboarding. When a new onboarding request comes in, we create subtickets for each item that needs to be completed, assigned to different technicians. It would be nice to have a unique ticket subject for each onboarding request.

automation rules custom fields subticket

Great idea, we also need this, now all subjects are generic ...

6/9/2023 6:32 AM