New Suggested 9/18/2023 by DEMANGER Renault

1

votes

Drag & Drop Ticket to category & Rule creation in one action

NEED : Improving incoming mail sorting

MEAN : Move mails & linked Rule creation in one operation

IDEA : 
1. On ticket grid, Drag & Drop ticket title on the icon of Categories filter (or other new dedicated icon)
2. Open a frame "Move & Rule creation by Drag&Drop"
3. User select the destination category by typing in a field similar than TAG field (with possibilities displayed filtered on typed items)
    Exemple : type "blue" and all sections & categoris with the word "blue" will be displayed
4. On second part of the frame, display the Rule Creation options
     Example :
     Move to "Blue category" (auto selected based on item selected on point 3)
     Based on (select field : title / mail / ...)
     Value [contain / is / isn't]  
     Name of rule : with a default name autosuggested based which resumes the rule "When title contains "..." move to "Blue category".

By this way, rule creation possible in few seconds and directly from grid



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