Jitbit Helpdesk

33 votes	Ability to select severals conditions for "WHEN THIS HAPPENS" Suggested 5/25/2020 Declined

26 votes	Rules log Suggested 9/10/2020 Implemented

11 votes	Enable/Disable Rule API End Point Suggested 9/22/2021 Implemented

10 votes	Rules - change in section "3. DO THIS" Suggested 10/23/2020 Implemented

8 votes	Add RULE\When this happens -> "Last reply date..." (differrent than Ticket update date) Suggested 7/29/2020 New

5 votes	TECH agent right access for tag Suggested 9/3/2020 New

2 votes	Automation Rules Reporting and Export Suggested 1/9/2024 New

2 votes	Rules - Reshaping for super-fast use Suggested 8/10/2023 New

2 votes	Rule in case of "Ticket Creation OR Move" Suggested 3/2/2023 New

1 votes	Drag & Drop Ticket to category & Rule creation in one action Suggested 9/18/2023 New

1 votes	RULES\When this happens ➜ Contains (apply rules to a lot of sections) Suggested 4/6/2023 New

1 votes	Category or Section name contains/doesn't contains Suggested 9/1/2022 New

1 votes	Stop rules for events triggered by this rule Suggested 11/17/2020 Implemented

Ideas forum is where users can suggest, discuss and "vote" for new features in the product.

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