Jitbit Helpdesk - Allow technicians to opt out of notifications for specific tickets : Ideas forum

New Suggested 4/5/2024 by James

1

votes

Allow technicians to opt out of notifications for specific tickets

Please consider providing an option to allow individual technicians to opt out of email notifications for individual tickets.

For example, a colleague of mine is dealing with a particular ticket raised by a user, but, even though I too am a technician, the matter raised isn't relevant to me and I don't want an email notification every time the user or other technician updates the ticket. However, I want to continue to receive email notifications for other tickets and new tickets.

I believe this would be a useful tool for other users too.

I've looked through the FAQs and help articles but couldn't see that this is already an option - forgive me if I've missed something.

Thanks for listening.

email email notifications notification technician ticket updates

Alex Tech

Just remove yourself from ticket "subscribers" and you will stop getting emails about that specific ticket.

4/5/2024 1:38 PM

James

Hi Alex

Thanks for the fast reply.

On the tickets I'm receiving update notifications about, I'm not listed as a subscriber, so I don't have the option of unsubscribing.

This form won't allow me to include a screenshot of what I'm seeing, but when clicking the "More" button at the top of a ticket, the menu doesn't show an "unsubscribe" option – only a "subscribe" option appears.

Also, when clicking into the 'reply' field, I am not listed as a subscriber – only the technician assigned to the ticket and the user who logged the ticket are shown.

Despite this, I receive an email notification whenever the ticket is updated.

Am I missing something obvious?

4/8/2024 5:02 AM