Idea to be able to turn off Jitbit notifications based on where the reply came from
Requesting a way to control when Jitbit notifications are sent based on the source of the reply.
One way I thought of is on automation rules add a condition for the different sources that replies can come from.
for example,
- reply comes from email
- reply comes from Jitbit site.
Goal is to use the condition in an automation rule that will make it so that only replies from emails won't trigger the notification but replies from other sources do
like so,
1. When This
happens:
A new reply is added to the ticket
2. And All the following conditions are
met: Reply came from Email
3. Do
This:
Abort all further email notifications for this event
Currently there is no "reply came from email" condition which means replies from the Jitbit site won't be sent out to the followers.
Our technician only work from the site.
We have tickets where there are multiple email-only-users on the followers list.
If one of those email-only-users want to send a private email to the helpdesk, Jitbit won't let it stay private.
The system will send that private message in a notification to all the followers on the list.
Only way to prevent it now is have users input #tech# on the subject line but they might not know, forget, or not be compliant.
If we had this setting technicians could mark that reply as "tech only" on the log so it stays private.