It would be helpful if we had more permissions options than just being a user / technician / admin. In particular, locking certain custom fields to only be modifiable by specific users for pseudo-quality sign-off purposes. More generally, allowing for customizable permission levels would be of great help to potentially create a "view only" group by category for example.
This would be extremely helpful for our team, specifically in regard to the "Administration" tab. If roles could be assigned to grant some techs access to only some portions of the Admin tools (specifically the AUTOMATION section). Here's my similar idea: https://support.jitbit.com/Ideas/50300
An access level between Tech and Admin would be a great starting point. "Lead Tech" or perhaps "Engineer", granting access to the admin tab but NOT granting the ability to see ALL tickets. Ideally the role could be more granular with the ability to (as can be done with ticket sections/categories) assign appropriate sections of the Admin tab.
1
s
3/25/2025 3:52 PM
This would be very helpful. I am the helpdesk manager but not the admin. There are several important features to streamline management are only available to the admin. Whenever I contact JitBit support they give me the answer but, only the admin can implement it. Our admin is also our department head and doesn't have time to implement all of my ideas even though he approves of them.
1
r
6/23/2025 8:09 AM
Great idea! More custom user permissions would really help teams stay organized. Locking fields for sign-off and having “view-only” roles makes total sense.
An access level between Tech and Admin would be a great starting point. "Lead Tech" or perhaps "Engineer", granting access to the admin tab but NOT granting the ability to see ALL tickets. Ideally the role could be more granular with the ability to (as can be done with ticket sections/categories) assign appropriate sections of the Admin tab.