We make use of checkboxes in ticket bodies to keep track of essential tasks relating to different categories of ticket - for example when we have a ticket for a new user, we automatically populate this with all the things we need to do when a new person starts at the company. The state of the checkboxes is remembered, meaning everyone can see what has been done and what remains.
Often we get emails requesting a new person starts and the quickest way to get these into JitBit is to forward them. Unfortunately this bypasses the step where we can add the checkboxes, so this really useful thing is lost.
I realised I could use a canned response to populate a technician only reply with a task list, but it seems the state of the checkboxes isn't stored in the same way as for the body of a ticket.
That would be super helpful.
Alternatively, allow us to add the canned response into an existing ticket body.