Implemented Suggested 7/16/2025 by Duncan Drury
2
votesExpose New Ticket in Category link
We have a few types of ticket where we use the Category's custom fields to collect the essential information. In some cases it would be more efficient if the person raising the ticket filled out those fields. We can do that by constructing a link to the new ticket page, but it isn't obvious how to do this, and it isn't done frequently enough that it is easily remembered.
This small change would be really helpful.
It would be great if the list of categories included a way to copy the link to the new ticket form for that category. E.g. make a link that points to the new ticket in category form, which can be right clicked to copy the link or clicked to go straight to the form.
The link would point to https://{jitbithost}/helpdesk/Tickets/New?categoryId={categoryId}
This small change would be really helpful.
Alex
7/27/2025 4:48 PM
Tech
We've just recently added exactly this to the category-editing page. Just click a category in the list and the link there
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