Presently the #NonTechSubscribers# lists the (emails) of the subscribers rather than the implied (usernames). Could you add a new substitution mask so #NonTechSubscribers# aligns better with #Subscribers#? This seems like it would make the behavior a bit more logical.
Below is the suggestion in detail with my copying/modifying the online DOCS
#Subscribers# - replaced with a list of the ticket's subscribers (usernames)#SubscribersEmails# - replaced with a list of the ticket's subscribers' emails#NonTechSubscribers# - replaced with a list of the ticket's subscribers, but only those who are not admins or technicians. (usernames)#NonTechSubscribersEmails# - replaced with a list of the ticket's subscribers, but only those who are not admins or technicians. (emails)
#NonTechSubscribers#
#NonTechSubscribersEmails#