Can #TicketID# or #TicketNumber# be added as a substitution mask in Canned Responses, similar to #FirstName#? It looks like the feature is available in the
Email API, but not in Canned Responses.
We like to explicitly tell customers the ticket ID so when they join our remote support software and get another agent, or submitting a form, or just walk-in, it's easier to keep things organized.