New 12/17/2025 Mic

3

Votes

Better dependent fields

Hello!

I'd like to ask for better work with dependent fields, because (as many other people) I try to create service catalogue with dependent selectionCombo custom fields and it's hard to maintain them, due to lack of visibility. 

For example, I have the same end values in different categories, but they look the same in advanced search and field values admin option. Actually, advanced search just ignores the dependency of the fields.
As example (that's where multiple value parents might be useful): 


Plus, I'd like to give my clients text field, when required category is absent (so I spend less time analyzing those tickets), but this option should be available only when values like "Other" were selected.

This request is kinda supersedes the following:
Jitbit Helpdesk - Dependent text field : Ideas forum
Jitbit Helpdesk - Add options for dependent fields to only show or hide based on selection : Ideas forum
Jitbit Helpdesk - Allow Dependent Combos to have multiple parents : Ideas forum

Thanks!
M
Mic 12/17/2025 11:14 AM
And I forgot, probably, the most important thing!
Please, add an option to EXPORT selectionCombo values (as an additional button near the "Import" option).

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