Custom Ticket Views (Filters)
Request: Custom ticket views in "Tickets" tab, top bar.
Justification: For techs, there are only 5 premade views for tickets (Unanswered, Unclosed, Unassigned, Assigned to you, All).
These views are useful and work for basic/common ticket views. However, as a Help Desk administrator, I very often need to view the tickets assigned to my techs. Right now, I have to perform a filter event which takes over my current view and needs to be removed to view my own tickets. This is a bit of a time suck and inconvenience when we add up the amount of time adding and removing this filter each time I need to view a different (commonly viewed) subset of tickets.
I believe it would be greatly appreciated by many to include the ability to create custom views either for the logged in user and/or for all techs. For what it's worth, this feature is standard on most other ticketing systems.
Thank you
1) Created desired filter using filter tools and apply.
2) Select "Save..." after filter has applied
3) Name the filter and click "Save"
4) The custom filter appears in a separate area under the other filters "My saved filters".
This request can be closed.