Need a better way to restrict/limit tags from being created and added to make metrics more consistent & not require constant maintanence.
- Permission configuration: Tags should only be able to be created by admins/category-admins
- Visibility configuration: Tags should be "assigned" to categories, like Technicians are, giving the ability to further reduce the amount of tags someone can see when working in a category
- Tag/Untagged boolean: Adding a sortable/filterable category to identify tickets with no tags
- Enforcing tags: Prompting Technicians to add tag before manually closing an untagged ticket
Expanding on two previously 'implemented' ideas
https://support.jitbit.com/helpdesk/Ideas/5733
https://support.jitbit.com/helpdesk/Ideas/10855
Expanding on
https://support.jitbit.com/helpdesk/Ideas/31352
I see you noted "admins/category admins" in your ask - is "category admins" a dream of yours, or have you found a way to implement this? I'm currently looking for a way to prevent admins' access to ALL tickets automatically... https://support.jitbit.com/Ideas/50300