Jitbit Helpdesk

5 Votes	Function to split tickets into two (or more) Date 5/12/2026 New
5 Votes	Active Directory Group Synchronization for User Assignment Date 3/26/2026 New
5 Votes	Emoji reactions to comments Date 7/30/2025 New
5 Votes	Scrum Support in Jitbit Date 4/2/2025 New
5 Votes	Technician users create automation rules Date 1/27/2025 New
5 Votes	Make ‘For techs only’ replies visible in email chain Date 12/16/2024 New
5 Votes	Asset Location field. Date 11/5/2024 New
5 Votes	API method to add user(s) to categories set to specific users Date 8/8/2024 New
5 Votes	check list for ticket categories Date 4/22/2024 New
5 Votes	Form Functionality and Integration Date 10/17/2023 New
5 Votes	Merge tickets for admins only Date 9/25/2023 New
5 Votes	API tickets pagination Date 8/10/2023 New
5 Votes	Update Subtickets via Parent/Master Ticket Date 6/15/2023 New
5 Votes	multiple "any" and "all" conditions within an automation rule Date 3/29/2023 New
5 Votes	Add tracking for all ticket assignment/status changes Date 3/8/2023 New
5 Votes	Global Search on main site (right corner) customizable Date 4/22/2022 New
5 Votes	Support for Webauthn for 2FA Date 4/5/2022 New
5 Votes	Support for Mattermost integration Date 3/21/2022 New
5 Votes	Allow company users to see assets associated with their own company Date 6/25/2021 New
4 Votes	Visual Indicator for AI-Generated Replies in Ticket List Date 6/8/2026 New

The ideas forum is where users can suggest, discuss, and vote for new product features.

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