Jitbit Helpdesk - Ideas forum

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10 votes	Ability to leave comments in customer satisfaction section Suggested 11/17/2022 New
10 votes	Multiple Saml Connections Suggested 1/22/2022 New
10 votes	Mandatory field setting per ticket category Suggested 6/8/2021 New
10 votes	Tie Google calendars into an integration with Jitbit Ticket system Suggested 9/23/2020 New
9 votes	Integration: ConnectWise Control (ScreenConnect) Suggested 1/14/2022 New
9 votes	Lead Technician Roles Suggested 11/4/2021 New
9 votes	Search function improvement: Ability to search only on the "subjects" Suggested 6/17/2020 New
8 votes	Add Close Reason to tickets Suggested 8/21/2025 New
8 votes	Customizable User Permissions Suggested 9/30/2024 New
8 votes	Submit on behalf of another user editable Via... section Suggested 9/24/2024 New
8 votes	Select Unanswered, Unclosed, Unassigned, Assigned to you, or All as the default View after login - Currently Defaults to Unclosed for On Prem Suggested 5/7/2024 New
8 votes	More customization options for Custom Fields Suggested 3/16/2022 New
7 votes	Automation Rules - Increment a Number (Close when x Reminders are made on a ticket) Suggested 4/10/2025 New
7 votes	Prompt for Time Spent when closing ticket Suggested 9/11/2024 New
7 votes	Multi Language Support (automated/suggested real time?) for canned responses and setup fields Suggested 8/2/2023 New
7 votes	Microsoft Teams notifications per category Suggested 7/15/2022 New
7 votes	Knowledge Base \| Fulltext Search Suggested 4/1/2022 New
7 votes	JAMF Integartion for Asset Management Suggested 3/16/2022 New
7 votes	Ability to batch import avatar photos. Suggested 12/15/2020 New
6 votes	Show time between ticket takeover/ticket assignment and first response Suggested 5/12/2025 New

Ideas forum is where users can suggest, discuss and "vote" for new features in the product.