3

votes

Reports - Response Speed - Graph

Suggested 4/26/2022 New

3

votes

Ability to Sort Tickets by Multiple Columns

Suggested 4/15/2022 New

3

votes

Various bussines hours per category or company or department

Suggested 4/12/2022 New

3

votes

Knowledge Base | Fulltext Search

Suggested 4/1/2022 New

3

votes

Allow Unique/Distinct Fields in Assets

Suggested 3/18/2022 New

3

votes

Highlight Priority flagged tickets with more color

Suggested 2/18/2022 New

3

votes

Integration with JotForm

Suggested 1/21/2022 New

3

votes

Export tickets functionality (in xlsx or csv format) for technicians

Suggested 1/13/2022 New

3

votes

Filter tags by category

Suggested 12/31/2021 New

3

votes

Multi tag filtering - Add operator AND via Dedicated touch +Click

Suggested 12/9/2021 New

3

votes

Login Page Appearance w/ SAML & Regular Enabled

Suggested 10/1/2021 New

3

votes

Bulk Update Custom Fields

Suggested 9/22/2021 New

3

votes

Secondary agent removal

Suggested 8/25/2021 New

3

votes

Knowledge Base - Allow linking of KB articles

Suggested 8/13/2021 New

3

votes

Merge & Disable User

Suggested 7/13/2021 New

3

votes

Access to Knowledge Base on mobile app

Suggested 6/24/2021 New

3

votes

Default ticket category per user/department

Suggested 6/8/2021 New

3

votes

Remove Secondary Assignee Autmation

Suggested 2/25/2021 New

3

votes

"Least Busy Tech" Auto Assign Rule Addition

Suggested 2/15/2021 New

3

votes

Technician Access Control

Suggested 1/15/2021 New
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Ideas forum is where users can suggest, discuss and "vote" for new features in the product.