Jitbit Helpdesk - consistent Filter views across Ticket assigned type selections : Ideas forum

New Suggested 5/5/2023

1

votes

The Tickets Categories filter, right now, varies between "Unanswered", "Unclosed", "Unassigned", "Assigned to you", and "All".

It would be nice if that was uniform and consistent.

One that we noticed as most annoying is this:

select "Assigned to you" (which is most used)

click on Filters

and you CANNOT find your own "Closed" tickets, that Status is not available to check.

The current WORKAROUND is this:

select "All" at the top

click on Filters

click on Tech and select yourself

now you can goto Status and check the "Closed" tickets option

Why the inconsistency?

Why is "Closed" status only available when you select "All" tickets?

categories filter status tech