49

Votes

API - Ability to assign Category permissions to user

Date 3/18/2024 Implemented

27

Votes

Allow multiple categories for Knowledge Base article

Date 9/19/2022 New

11

Votes

Ideas Forum permissions

Date 5/25/2020 Implemented

10

Votes

Lead Technician Roles

Date 11/4/2021 New

6

Votes

Tech permission to top level category

Date 10/5/2021 New

4

Votes

Ability to import/add multiple Categories (API?)

Date 12/3/2024 Implemented

4

Votes

Filter tags by category

Date 12/31/2021 Implemented

3

Votes

Rename Categories by API

Date 4/1/2025 New

3

Votes

Option to Sort categories by Alpha order

Date 8/23/2023 New

3

Votes

Button for sort categories A-Z | Priorities

Date 9/28/2022 New

2

Votes

Shared ticket/subticket Flag

Date 7/31/2025 New

2

Votes

Category re-ordering per tech on ticket assignment

Date 3/4/2025 New

2

Votes

Display URL to quick create a ticket in a given category

Date 11/19/2024 New

2

Votes

Mark a disabled Category

Date 6/26/2024 New

2

Votes

Add Ability To Pin Category

Date 7/31/2023 New

2

Votes

Setting Custom Fields Displayed on Each Category (improvement)

Date 3/15/2023 New

1

Votes

Logged in user category

Date 11/21/2025 New

1

Votes

Add to filter view also Categorie

Date 3/25/2025 New

1

Votes

cloning canned responses

Date 4/1/2024 New

1

Votes

create new Category Section from editing an existing Category

Date 3/21/2024 Implemented
1 2

Ideas forum is where users can suggest, discuss and "vote" for new features in the product.