Jitbit Helpdesk

3 Votes	New Automation Trigger(s): Edits of Ticket or Reply Date 8/5/2022 New
3 Votes	Separate Knowledge Base Article attachments from Ticket Attachments Date 7/25/2022 New
3 Votes	Reports available for "is manager" and not technician Date 6/16/2022 New
3 Votes	Integration with SmartSheets Date 6/6/2022 New
3 Votes	Show closed tickets on Calendar Date 5/31/2022 New
3 Votes	Threaded Ticket Conversations Date 5/26/2022 New
3 Votes	Ability to create custom ticket queues Date 5/23/2022 New
3 Votes	Move Asset filter to top of page Date 5/13/2022 New
3 Votes	Reports - Response Speed - Graph Date 4/26/2022 New
3 Votes	Global Search on main site (right corner) customizable Date 4/22/2022 New
3 Votes	Ability to Sort Tickets by Multiple Columns Date 4/15/2022 New
3 Votes	Various bussines hours per category or company or department Date 4/12/2022 New
3 Votes	Allow Unique/Distinct Fields in Assets Date 3/18/2022 New
3 Votes	Highlight Priority flagged tickets with more color Date 2/18/2022 New
3 Votes	When a new technician is assigned to a ticket, remove the previous technician as a subsriber Date 2/5/2022 New
3 Votes	Integration with JotForm Date 1/21/2022 New
3 Votes	Export tickets functionality (in xlsx or csv format) for technicians Date 1/13/2022 New
3 Votes	Merge & Disable User Date 7/13/2021 New
3 Votes	Remove Secondary Assignee Autmation Date 2/25/2021 New
2 Votes	Intune Integration for Asset Management Date 11/13/2025 New

Ideas forum is where users can suggest, discuss and "vote" for new features in the product.

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