2fa access rights accessibility active direcotry admin admin settings administration administrator advanced search agile ai allow android api appsetting article assets assets\custom fields assigned assigned to you attachment attachments audit audit log auditing authentication auto close auto translation autoclose automated template application automation automation rules azure base brands breadcrumb bugs button calendar canned canned responses categories category category admin category permission change change management change request changelog changes chat chatbot chatgpt check out checkbox chronological clone closed ticket color colors column combo command comments comments in order company compliance convert copilot copy create ticket csat css custom custom field custom fields custom reports custom status custom text customization dashboard date dateformat deleted department dependencies deprovision details different template disable display option docx dropdown due date duplicate ease of use edit reply editcategory editticket efficiency email email notifications email settings email template enhancement enterable entra ad error estimated wait time existing gitlab issues export feature request feedback fields filter filter by tag filters font font size for technicians only formatting forward forwarding full-text search global search gmail google grid gui helpdesk helpdesk/admin helpdesk/admin/categories holidays html icon idea forum ideas import improvement incoming mail settings installation integration interface invoice ios ip address isadmin kanban kb knoweldgebase knowledge knowledge base knowledgebase kpi lag language languages line space link linked linkedticket linking list field livechat load location login button logs management manager manager role mattermost mentions merge messages messaging mfa microsoft microsoft teams mobile app move reply create ms teams multi language multifactor authentication multiple multi-select my saved filters new new design new ticket new user newticket nightly reports notes notification notification templates on behalf on premises onboarding operator option order out of office outofoffice overdue ticket parent ticket pdf people love to add tags that are long and useless permissions phone picture policy power bi preview print priority private queue quick reply range read-only real-time dashboard region relative replies reply reporting response roles rules saml schedule scheduled tickets scim scroll to top scrolling scrum search section sections security selection selection combo self-hosted settings slack slow smtp snipe snipe-it sorting sorting button source code space speed sso status statuses sub-category subject subject line subscriber subscribers substition masks subticket sub-ticket subtickets suggestion support survey susbcribers system entries system features for templates tags takeover teams tech technician technicians template text ticket ticket category description ticket grid ticket updates ticket\grid\filter tickets\grid\columns time time and date time date timezone dst time spent timeformat timezone translation ui design ui/ux unanswered unassigned unclosed unique fields unregistered update url query user user update user creation user group user lookup user view users variables vectordb videos view visibility votes voting warning whatsapp widget word workflow workflows working hours