Create

262

votes

Automation Rule IF subticket status changed to status x THEN change status of main ticket

Suggested 11/3/2021 Implemented

169

votes

Out of Office - Show icon in more places + banner + Date range

Suggested 10/10/2023 Implemented

140

votes

Category Sections - Allow multiple levels of Sections instead of just Section > Category

Suggested 10/25/2023 Declined

101

votes

"Is Manager" - Improvement

Suggested 9/27/2019 Implemented

83

votes

Expand "Time Spent" Functionality

Suggested 6/22/2021 New

76

votes

Relatime in-app notifications for technicians

Suggested 11/2/2018 Implemented

75

votes

Allow Admins to NOT be technicians on all categories

Suggested 3/4/2020 Implemented

72

votes

@mentions from within ticket body reply

Suggested 11/4/2019 Implemented

71

votes

Auto-update parent ticket (for technicians only) when subticket is closed

Suggested 9/20/2023 Declined

64

votes

Realtime dashboard - Ability to select sections and categories linked

Suggested 5/25/2020 Implemented

60

votes

Show Original Email

Suggested 5/29/2019 Implemented

59

votes

New Dropdown Type - Multiple Selection Dropdown

Suggested 10/26/2023 Implemented

59

votes

"Is Approver"

Suggested 9/23/2019 Implemented

58

votes

New “Automation rules” trigger, “Trigger by the calendar”.

Suggested 6/10/2020 Declined

58

votes

Be able to create sub-categories

Suggested 1/23/2019 Declined

57

votes

Sub-Tickets

Suggested 5/20/2019 Implemented

56

votes

Option to set the Email Templates (multi division/company/branding) on based of the incoming email servers/addresses or automation rules

Suggested 2/11/2019 Implemented

55

votes

Round Robin Auto Ticket Assignment

Suggested 5/22/2020 Implemented

54

votes

Category Assignment for Canned Responses

Suggested 6/19/2019 Implemented

54

votes

Add "last updated BY USERNAME" info to tickets (both grid and ticket page)

Suggested 5/12/2019 Implemented

1

#autoresponder 2fa access rights accessibility active direcotry admin admin settings administration administrator advanced search allow api assets assets\custom fields assigned attachments audit audit log auditing authentication auto close auto translation autoclose autocompletion fields automation rules avoid\actions dupplication azure banner brands button calendar canned responses categories category category permission change change management change request changes chatbot chatgpt check out checkbox clone color column combo comments company compliance content editor context menu convert copy copy/paste cr create ticket csat csv custom custom fields custom reports custom status customization cutting template dashboard date days off default department dependencies description details disable display option dropdown due due date duplicate ease of use editcategory editticket efficiency email email notifications email settings email template emails footer enhancement enterable estimated wait time existing gitlab issues export external html dev needs feature request feedback fields filter filter by tag font font size formatting frame full-text search global search gmail google grid gui helpdesk helpdesk/admin helpdesk/admin/categories holidays html icon idea forum ideas import improvement incoming mail settings info integration interface ip address kanban kb knowledge knowledge base knowledgebase language link link existing gitlab issues link ticket to multiple issues linked linkedticket linking list field livechat location log login button logs management manager manager role mentions merge mfa microsoft mobile app move reply create ms teams multi language multifactor authentication multiple gitlab issues multi-select new newticket nightly reports no comment no update notes notification number object-oriented programming ofo on permise onboarding operator option out of office outofoffice parent ticket permissions picture policy power bi powered by print priority private queue range rbac real-time dashboard relative reply report reporting reports roles rules saml schedule scheduled tickets scrolling search section sections security selection self-hosted settings share shortcut sla slack smtp snipe snipe-it sorting source code speed sso start date status statuses sub-category subject line subscriber sub-section substition masks subticket sub-ticket subtickets suggestion survey system entries tags teams tech technician ticker ticket ticket grid ticket updates ticket\grid\filter ticket\status tickets\grid\columns time date timezone dst time spent timezone translation ui/ux unique fields unregistered url query user user creation users variables via visibility votes voting warning widget working hours x hours x hours no comment x hours no update

Ideas forum is where users can suggest, discuss and "vote" for new features in the product.