Jitbit Helpdesk

1 Votes	More time spent oriented mode Date 11/21/2025 New
1 Votes	Allow technicians to add and edit Knowledgebase articles Date 11/20/2025 New
1 Votes	Collapse/Shrink Category Breakdown on Main Ticket Screen Date 11/13/2025 New
1 Votes	Add Workflow / Restrictions for Statuses Date 11/13/2025 New
1 Votes	Assets page - create categories Date 11/12/2025 New
1 Votes	API - GET user category permissions Date 11/7/2025 New
1 Votes	Event Context-Sensitive (Resolve / Closing or other) Mandatory Fields in JitBit Helpdesk Date 11/6/2025 New
1 Votes	Set Default category for technicians Date 10/13/2025 New
1 Votes	Integrate Sentry User Feedback with Ticketing Systems Date 10/9/2025 New
1 Votes	Add attachment to prepared "answer in advance" Date 10/8/2025 New
1 Votes	Don't Change Assignee when Changing Categorization Date 10/1/2025 New
1 Votes	Technicians from other categories for specific tickets Date 9/30/2025 New
1 Votes	Ticket ID Substitution Mask in Canned Responses Date 9/29/2025 New
1 Votes	Chat widget evolution Date 9/18/2025 New
1 Votes	Granular Report Scheduling Date 9/12/2025 New
1 Votes	system to auto add technician note when email bounces for submitter Date 9/12/2025 New
1 Votes	Log when sensitive info was edited Date 9/11/2025 New
1 Votes	Zoom ticket submission Date 9/9/2025 New
1 Votes	Navigation button to jump to the previous reply Date 9/5/2025 New
1 Votes	On Prem - Error Notification - EmailErrorFromName setting for appsetting.json Date 8/13/2025 New

The ideas forum is where users can suggest, discuss, and vote for new product features.

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