Jitbit Helpdesk

4 Votes	Add option to edit the pulldown list at create ticket on behalf.. Date 6/9/2023 New
4 Votes	Add option to disable CLOSE TICKET button or option to make a reply mandatory on close Date 3/30/2023 New
4 Votes	Find Tickets by Custom Field Value via API Date 11/9/2022 New
4 Votes	Remind with note Date 10/31/2022 New
4 Votes	Dashboard - feed of recent tickets and replies including agent name Date 10/7/2022 New
4 Votes	React to reply (thumbs up/like) Date 7/26/2022 New
4 Votes	Assign multiple tickets functionality for Technicians who are Managers. Date 6/30/2022 New
4 Votes	Ability to attached a file to the ticket via the automation rule Date 6/30/2022 New
4 Votes	TeamViewer Integration v2 Date 5/31/2022 New
4 Votes	color option for New Ticket button Date 5/26/2022 New
4 Votes	Plain Text Variables for Automation Rules Date 4/14/2022 New
4 Votes	Allow Unique/Distinct Fields in Assets Date 3/18/2022 New
4 Votes	Reorder canned responses Date 2/18/2022 New
4 Votes	Automation trigger when a tag is removed in a ticket Date 1/12/2022 New
4 Votes	Custom Working Hours Date 1/6/2022 New
4 Votes	Clone Master Ticket with Sub-Ticket Date 6/30/2021 New
4 Votes	SelectionCombo/Checkbox result in email Date 6/11/2021 New
4 Votes	CC Active Directory Manager Date 5/3/2021 New
4 Votes	Report to include user who closed the ticket Date 3/24/2021 New
4 Votes	Real-Time Dashboard addition of Quarter and a Year Date 9/23/2020 Considering

The ideas forum is where users can suggest, discuss, and vote for new product features.

4