Jitbit Helpdesk

1 Votes	Tickets Table - Column for Ticket Number Date 9/1/2026 New
1 Votes	Scheduled Summary Report Enhancement Date 9/1/2026 New
1 Votes	Allow Managers to add other managers Date 9/1/2026 New
1 Votes	Ability to add hyperlinks in text custom fields Date 8/21/2026 New
1 Votes	Allow assigning Category Folders to Groups Date 8/18/2026 New
1 Votes	AI - Global AI chat button for techs Date 8/17/2026 New
1 Votes	Separate "Checklist" Container Date 7/13/2026 New
1 Votes	Ability to disable "Close Silently" for technicians Date 7/9/2026 New
1 Votes	Trailing wildcard seach at the beginning Date 6/29/2026 New
1 Votes	REST API method to share a ticket Date 6/17/2026 New
1 Votes	"Generate Reply with AI" automation rule - Avoid adding reply when AI response is empty Date 6/13/2026 New
1 Votes	"Generate Reply with AI" automation rule: custom instructions parameter Date 6/13/2026 New
1 Votes	"Generate Reply with AI" automation rule - Prepend parameter Date 6/13/2026 New
1 Votes	AI-based evaluation condition automation rule Date 6/2/2026 New
1 Votes	User Account Expiration and Access Control Date 5/15/2026 New
1 Votes	Asset API - Get a singe asset by Serial Number Date 5/15/2026 New
1 Votes	AI - Log chat requests and token usage to database Date 5/11/2026 New
1 Votes	Category settings are overriding knowledgebase article settings Date 5/5/2026 New
1 Votes	Add field AssignedToUserID for Secondary asignee to /Tickets endpoint Date 4/30/2026 New
1 Votes	Add PRE and BLOCKQUOTE in HTML editor Date 4/28/2026 Considering

The ideas forum is where users can suggest, discuss, and vote for new product features.

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