Jitbit Helpdesk

4 Votes	Disallow reopening of tickets from specific users Date 6/14/2023 New
4 Votes	Add option to edit the pulldown list at create ticket on behalf.. Date 6/9/2023 New
4 Votes	Add option to disable CLOSE TICKET button or option to make a reply mandatory on close Date 3/30/2023 New
4 Votes	multiple "any" and "all" conditions within an automation rule Date 3/29/2023 New
4 Votes	Option to allow all users to see subscriber suggestion dropdown Date 12/15/2022 New
4 Votes	Find Tickets by Custom Field Value via API Date 11/9/2022 New
4 Votes	Remind with note Date 10/31/2022 New
4 Votes	Dashboard - feed of recent tickets and replies including agent name Date 10/7/2022 New
4 Votes	React to reply (thumbs up/like) Date 7/26/2022 New
4 Votes	Assign multiple tickets functionality for Technicians who are Managers. Date 6/30/2022 New
4 Votes	Ability to attached a file to the ticket via the automation rule Date 6/30/2022 New
4 Votes	TeamViewer Integration v2 Date 5/31/2022 New
4 Votes	color option for New Ticket button Date 5/26/2022 New
4 Votes	Bulk-edit custom fields for tickets Date 5/5/2022 New
4 Votes	Plain Text Variables for Automation Rules Date 4/14/2022 New
4 Votes	Allow Unique/Distinct Fields in Assets Date 3/18/2022 New
4 Votes	Reorder canned responses Date 2/18/2022 New
4 Votes	Select columns to display... Date 2/11/2022 New
4 Votes	Automation trigger when a tag is removed in a ticket Date 1/12/2022 New
4 Votes	Custom Working Hours Date 1/6/2022 New

The ideas forum is where users can suggest, discuss, and vote for new product features.

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