Jitbit Helpdesk

5 Votes	Update Subtickets via Parent/Master Ticket Date 6/15/2023 New
5 Votes	High/Critical Priority Abuse Date 6/14/2023 New
5 Votes	Exclude administrators from ticket assignments list Date 5/31/2023 New
5 Votes	Audit Trail for Permission Changes and/or Role Based Access Date 5/22/2023 New
5 Votes	Add tracking for all ticket assignment/status changes Date 3/8/2023 New
5 Votes	Pictures integration by Copy/Paste (in users signatures) Date 7/7/2022 New
5 Votes	Support for Webauthn for 2FA Date 4/5/2022 New
5 Votes	Support for Mattermost integration Date 3/21/2022 New
5 Votes	Knowledge Base Editor Role Date 3/1/2022 New
5 Votes	Add Custom Fields While Adding/Editing Ticket Category Date 1/31/2022 New
5 Votes	Automatically add new subscribers to existing ticket Date 1/18/2022 New
5 Votes	Automation Rule on ticket rating Date 12/14/2021 New
5 Votes	New standard report for SLA conformance measurement Date 8/10/2021 New
5 Votes	Allow company users to see assets associated with their own company Date 6/25/2021 New
5 Votes	Custom Field - Dropdown Option Management - Import/Export Date 6/18/2021 New
5 Votes	Languages management enhancement Date 1/20/2021 New
5 Votes	Asset Management - Autonumber Date 9/21/2020 New
5 Votes	TECH agent right access for tag Date 9/3/2020 New
4 Votes	Read-Only Asset Access for Non-Admin Technicians Date 8/13/2025 New
4 Votes	Automation Rule merge using subject or body Date 5/15/2025 New

Ideas forum is where users can suggest, discuss and "vote" for new features in the product.

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