automation rules

Helpdesk / How-to's

• Notify specific non-tech users about new tickets
  Monday, April 18, 2022 automation rules notification
• Ticket approval workflow example
  Updated: Monday, April 17, 2023 automation rules
• Helpdesk Automation Rules
  Updated: Friday, September 16, 2022 automation rules

Helpdesk / Miscellaneous

• Full list of all Automation Rule triggers, conditions and actions
  Updated: Friday, October 9, 2020 automation rules

Helpdesk / FAQ

• Automation rule not triggered - what to do
  Friday, December 15, 2023 automation rules

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