FAQ
-
Changing API token for a user account
Updated: Saturday, December 23, 2023 api
-
Automation rule not triggered - what to do
Friday, December 15, 2023 automation rules
-
AI privacy question
Updated: Sunday, September 22, 2024 ai
-
New email senders not added to recipients list
Updated: Thursday, October 19, 2023
-
API - Status ID
Updated: Friday, October 14, 2022 api
-
Is there support for Mountain Standard Time and DST/MDT?
Updated: Monday, October 17, 2022
-
How to make a custom field mandatory for ticket closing
Sunday, March 13, 2022 custom fields
-
Does Jitbit use Apache Log4j or Log4Shell for anything?
Updated: Tuesday, December 21, 2021 log4j
-
Password reset link not working
Updated: Thursday, October 19, 2023
-
SAML attributes used by the helpdesk
Updated: Saturday, October 5, 2024 saml
-
Helpdesk REST API Authentication with SAML
Updated: Wednesday, May 19, 2021 saml api
-
Multiple outgoing email addresses
Thursday, January 21, 2021 email template
-
Auto-assign repeating tickets?
Updated: Thursday, December 20, 2018
-
KB Reporting
Updated: Saturday, May 23, 2020
-
#Custom_Fields# does not work
Updated: Sunday, March 13, 2022 custom fields
-
Customizing Custom Fields Layout
Updated: Sunday, March 13, 2022 custom fields
-
Technician Report count differs from Tickets Per Day
Updated: Monday, July 9, 2018 reports
-
Reporting permissions
Updated: Tuesday, August 7, 2018 reports
-
Can I add multiple recipients when creating a ticket?
Updated: Friday, January 24, 2020
-
Close ticket via email?
Updated: Tuesday, February 27, 2018
-
Summary report - Time spent, Response time, Duration
Updated
Updated: Friday, November 22, 2024 reports
-
Restore deleted ticket
Updated: Monday, December 5, 2022
-
How do Tags work?
Updated: Monday, January 8, 2018
-
How to add more sections?
Updated: Tuesday, February 27, 2018
-
Export
Updated: Tuesday, May 8, 2018
-
Ports used by on-prem HelpDesk
Updated: Monday, October 28, 2024