FAQ
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Changing API token for a user account
Updated: Saturday, December 23, 2023 api
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Automation rule not triggered - what to do
Friday, December 15, 2023 automation rules
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AI privacy question
Updated: Sunday, September 22, 2024 ai
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New email senders not added to recipients list
Updated: Thursday, October 19, 2023
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API - Status ID
Updated: Friday, October 14, 2022 api
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Is there support for Mountain Standard Time and DST/MDT?
Updated: Monday, October 17, 2022
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How to make a custom field mandatory for ticket closing
Sunday, March 13, 2022 custom fields
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Does Jitbit use Apache Log4j or Log4Shell for anything?
Updated: Tuesday, December 21, 2021 log4j
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Password reset link not working
Updated: Thursday, October 19, 2023
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SAML attributes used by the helpdesk
Updated: Saturday, October 5, 2024 saml
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Helpdesk REST API Authentication with SAML
Updated: Wednesday, May 19, 2021 saml api
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Multiple outgoing email addresses
Thursday, January 21, 2021 email template
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Auto-assign repeating tickets?
Updated: Thursday, December 20, 2018
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KB Reporting
Updated: Saturday, May 23, 2020
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#Custom_Fields# does not work
Updated: Sunday, March 13, 2022 custom fields
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Customizing Custom Fields Layout
Updated: Sunday, March 13, 2022 custom fields
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Technician Report count differs from Tickets Per Day
Updated: Monday, July 9, 2018 reports
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Reporting permissions
Updated: Tuesday, August 7, 2018 reports
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Can I add multiple recipients when creating a ticket?
Updated: Friday, January 24, 2020
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Close ticket via email?
Updated: Tuesday, February 27, 2018
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Summary report - Time spent, Response time, Duration
Updated: Friday, November 22, 2024 reports
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Restore deleted ticket
Updated: Monday, December 5, 2022
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How do Tags work?
Updated: Monday, January 8, 2018
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How to add more sections?
Updated: Tuesday, February 27, 2018
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Export
Updated: Tuesday, May 8, 2018
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Ports used by on-prem HelpDesk
Updated: Monday, October 28, 2024