FAQ

• Changing API token for a user account
  Updated: Saturday, December 23, 2023 api
• Automation rule not triggered - what to do
  Friday, December 15, 2023 automation rules
• AI privacy question
  Updated: Saturday, October 14, 2023 ai
• New email senders not added to recipients list
  Updated: Thursday, October 19, 2023
• API - Status ID
  Updated: Friday, October 14, 2022 api
• Is there support for Mountain Standard Time and DST/MDT?
  Updated: Monday, October 17, 2022
• How to make a custom field mandatory for ticket closing
  Sunday, March 13, 2022 custom fields
• Does Jitbit use Apache Log4j or Log4Shell for anything?
  Updated: Tuesday, December 21, 2021 log4j
• Password reset link not working
  Updated: Thursday, October 19, 2023
• SAML attributes used by the helpdesk
  Updated: Tuesday, April 9, 2024 saml
• Helpdesk REST API Authentication with SAML
  Updated: Wednesday, May 19, 2021 api saml
• Multiple outgoing email addresses
  Thursday, January 21, 2021 email template
• Auto-assign repeating tickets?
  Updated: Thursday, December 20, 2018
• KB Reporting
  Updated: Saturday, May 23, 2020
• #Custom_Fields# does not work
  Updated: Sunday, March 13, 2022 custom fields
• Customizing Custom Fields Layout
  Updated: Sunday, March 13, 2022 custom fields
• Technician Report count differs from Tickets Per Day
  Updated: Monday, July 9, 2018 reports
• Reporting permissions
  Updated: Tuesday, August 7, 2018 reports
• Can I add multiple recipients when creating a ticket?
  Updated: Friday, January 24, 2020
• Close ticket via email?
  Updated: Tuesday, February 27, 2018
• Summary report - Time spent, Response time, Duration
  Updated: Thursday, June 7, 2018 reports
• Restore deleted ticket
  Updated: Monday, December 5, 2022
• How do Tags work?
  Updated: Monday, January 8, 2018
• How to add more sections?
  Updated: Tuesday, February 27, 2018
• Export
  Updated: Tuesday, May 8, 2018
• Ports used by HelpDesk
  Updated: Thursday, June 13, 2019