-
⇅
Changing API token for a user account
Updated: Saturday, December 23, 2023
api
-
⇅
Automation rule not triggered - what to do
Friday, December 15, 2023
automation rules
-
⇅
AI privacy question
Updated: Wednesday, October 29, 2025
ai
-
⇅
New email senders not added to recipients list
Updated: Thursday, October 19, 2023
-
⇅
API - Status ID
Updated: Wednesday, May 21, 2025
api
-
⇅
Is there support for Mountain Standard Time and DST/MDT?
Updated: Monday, October 17, 2022
-
⇅
How to make a custom field mandatory for ticket closing
Sunday, March 13, 2022
custom fields
-
⇅
Does Jitbit use Apache Log4j or Log4Shell for anything?
Updated: Saturday, May 10, 2025
log4j
-
⇅
Password reset link not working
Updated: Thursday, October 19, 2023
-
⇅
SAML attributes used by the helpdesk
Updated: Saturday, October 5, 2024
saml
-
⇅
Helpdesk REST API Authentication with SAML
Updated: Tuesday, September 16, 2025
saml
api
-
⇅
Multiple outgoing email addresses
Thursday, January 21, 2021
email template
-
⇅
Auto-assign repeating tickets?
Updated: Thursday, December 20, 2018
-
⇅
KB Reporting
Updated: Saturday, May 23, 2020
-
⇅
#Custom_Fields# does not work
Updated: Tuesday, September 16, 2025
custom fields
-
⇅
Customizing Custom Fields Layout
Updated: Sunday, March 13, 2022
custom fields
-
⇅
Technician Report count differs from Tickets Per Day
Updated: Monday, July 9, 2018
reporting
-
⇅
Reporting permissions
Updated: Tuesday, August 7, 2018
reporting
-
⇅
Can I add multiple recipients when creating a ticket?
Updated: Friday, January 24, 2020
-
⇅
Close ticket via email?
Updated: Tuesday, February 27, 2018
-
⇅
Summary report - Time spent, Response time, Duration
Updated: Friday, November 22, 2024
reporting
-
⇅
Restore deleted ticket
Updated: Monday, December 5, 2022
-
⇅
How do Tags work?
Updated: Monday, January 8, 2018
-
⇅
How to add more sections?
Updated: Tuesday, February 27, 2018
-
⇅
Export
Updated: Tuesday, May 8, 2018
-
⇅
Ports used by on-prem HelpDesk
Updated: Monday, October 28, 2024
-
⇅
Can I buy the source codes, modify it and resell the helpdesk app to my clients?
Updated: Monday, May 5, 2025