How-to's

• Power BI integration scheduled refresh error
  Updated: Friday, April 19, 2024 power bi
• Custom "Thank you" text
  Updated: Friday, July 14, 2023
• Creating a checklist in a ticket
  Updated: Sunday, June 12, 2022 checkbox
• Notify specific non-tech users about new tickets
  Monday, April 18, 2022 automation rules notification
• How to connect to Office 365 shared mailboxes
  Wednesday, February 23, 2022 exchange office365 shared mailbox
• How to "snooze" a ticket in Jitbit Helpdesk
  Updated: Saturday, August 12, 2023 reminder snooze
• TSL and SSL versions when self-hosting Jitbit helpdesk
  Updated: Friday, July 14, 2023
• How do I turn off the "monthly report" feature?
  Updated: Sunday, September 5, 2021
• Adding Ticket ID to Survey Monkey
  Updated: Sunday, January 2, 2022
• How to renew SSL certificate for SaaS Helpdesk?
  Updated: Thursday, December 10, 2020 ssl
• Scheduling Recurring Tickets
  Updated: Wednesday, November 4, 2020
• Recover ticket marked as spam
  Updated: Sunday, January 2, 2022
• How to prevent users from deleting tickets?
  Updated: Monday, July 13, 2020 restrict ticket deletion
• How to add an asset to a ticket?
  Updated: Monday, October 21, 2019
• Ticket approval workflow example
  Updated: Monday, April 17, 2023 automation rules
• How to update credit card
  Updated: Thursday, June 13, 2019
• How to cancel repeat tickets?
  Updated: Tuesday, May 21, 2019
• How to retrieve a lost password
  Updated: Thursday, May 16, 2019
• How to prevent posting new tickets to certain categories?
  Updated: Thursday, June 13, 2019
• Integrate with Trello
  Updated: Wednesday, February 27, 2019
• Re-enable asset
  Updated: Sunday, March 5, 2023
• Merging tickets by ID for technicians
  Updated: Wednesday, December 26, 2018
• Change color of "New ticket" button
  Updated: Tuesday, November 6, 2018
• Accented character in search
  Updated: Thursday, November 8, 2018
• How to deactivate "Select All" in ticket view
  Updated: Thursday, June 13, 2019
• Delete articles from Knowledge Base
  Updated: Monday, November 12, 2018
• Configuring SAML 2.0 in ADFS 2016
  Updated: Tuesday, October 17, 2023 active direcotry saml
• How to hide or disable the Priority field?
  Updated: Wednesday, February 21, 2018
• Notify admins of abandoned tickets
  Updated: Tuesday, December 19, 2017
• Tagging your support tickets and KB articles
  Updated: Wednesday, December 6, 2017
• How to move helpdesk from hosted to on-premises?
  Updated: Tuesday, October 17, 2023 migrate self-hosted
• Two-factor authentication
  Updated: Friday, October 6, 2017
• Custom ticket forms or templates
  Updated: Tuesday, May 5, 2020
• How to get help
  Tuesday, March 21, 2017
• How to purge old tickets (and why)
  Updated: Tuesday, February 7, 2023 gdpr hipaa
• Handling tickets for multiple companies and brands
  Updated: Tuesday, March 21, 2017
• Customizing your ticket statuses
  Updated: Saturday, July 30, 2016
• Widget for your website
  Updated: Thursday, March 17, 2022
• Customize help desk design to match your branding
  Updated: Saturday, July 30, 2016
• Knowledge base settings
  Updated: Saturday, July 30, 2016
• How companies work in Jitbit?
  Updated: Thursday, October 18, 2018
• Creating follow-up surveys using Jitbit Helpdesk and Google Forms
  Updated: Tuesday, September 13, 2016
• How to create a new Section
  Updated: Thursday, November 10, 2016
• Bulk password change
  Updated: Monday, November 7, 2022
• Using Jitbit as a Service Desk
  Updated: Wednesday, May 1, 2024
• How to assign multiple agents to one ticket?
  Updated: Wednesday, January 18, 2017
• How to upgrade Jitbit Helpdesk to the latest version
  Updated: Tuesday, November 16, 2021
• "For technicians only" by default
  Updated: Wednesday, March 16, 2022
• How to remove URL from email notifications
  Updated: Thursday, March 9, 2017
• SAML integration with Azure Active Directory
  Updated: Tuesday, October 17, 2023 azure saml
• Is it possible to save ticket filters?
  Updated: Saturday, July 30, 2016
• How to escalate a ticket and create SLAs in JitBit Helpdesk
  Updated: Saturday, July 30, 2016
• How to prefill new ticket via querystring parameters
  Updated: Thursday, August 3, 2023
• Helpdesk Automation Rules
  Updated: Friday, September 16, 2022 automation rules
• Embedding videos
  Updated: Saturday, July 30, 2016
• How do I handle spam tickets in the helpdesk app?
  Updated: Thursday, March 14, 2019
• Automatic due date
  Updated: Saturday, July 30, 2016
• How to embed Jitbit to your web site
  Updated: Saturday, July 30, 2016