-
⇅
Custom "Thank you" text
Updated: Friday, July 14, 2023
-
⇅
Creating a checklist in a ticket
Updated: Sunday, June 12, 2022
checkbox
-
⇅
Notify specific non-tech users about new tickets
Monday, April 18, 2022
automation rules
notification
-
⇅
How to connect to Office 365 shared mailboxes
Updated: Tuesday, September 9, 2025
office365
exchange
shared mailbox
-
⇅
How to "snooze" a ticket in Jitbit Helpdesk
Updated: Friday, November 28, 2025
snooze
reminder
-
⇅
TSL and SSL versions when self-hosting Jitbit helpdesk
Updated: Friday, July 14, 2023
-
⇅
How do I turn off the "monthly report" feature?
Updated: Sunday, September 5, 2021
-
⇅
How to renew SSL certificate for SaaS Helpdesk?
Updated: Thursday, December 10, 2020
ssl
-
⇅
Scheduling Recurring Tickets
Updated: Wednesday, November 4, 2020
-
⇅
Recover ticket marked as spam
Updated: Sunday, January 2, 2022
-
⇅
How to prevent users from deleting tickets?
Updated: Monday, July 13, 2020
restrict ticket deletion
-
⇅
How to add an asset to a ticket?
Updated: Monday, October 21, 2019
-
⇅
Ticket approval workflow example
Updated: Monday, April 17, 2023
automation rules
-
⇅
How to update credit card
Updated: Thursday, June 13, 2019
-
⇅
How to cancel recurring tickets?
Updated: Monday, September 8, 2025
-
⇅
How to retrieve a lost password
Updated: Thursday, May 16, 2019
-
⇅
How to prevent posting new tickets to certain categories?
Updated: Thursday, June 13, 2019
-
⇅
Re-enable asset
Updated: Sunday, March 5, 2023
-
⇅
Merging tickets by ID for technicians
Updated: Wednesday, December 26, 2018
-
⇅
Accented character in search
Updated: Thursday, November 8, 2018
-
⇅
How to deactivate "Select All" in ticket view
Updated: Tuesday, September 16, 2025
-
⇅
Delete articles from Knowledge Base
Updated: Monday, November 12, 2018
-
⇅
Configuring SAML 2.0 in ADFS 2016
Updated: Tuesday, October 17, 2023
saml
active direcotry
-
⇅
How to hide or disable the Priority field?
Updated: Tuesday, September 16, 2025
-
⇅
Notify admins of abandoned tickets
Updated: Tuesday, December 19, 2017
-
⇅
Tagging your support tickets and KB articles
Updated: Tuesday, September 16, 2025
-
⇅
How to move helpdesk from hosted to on-premises?
Updated: Tuesday, October 17, 2023
self-hosted
migrate
-
⇅
Two-factor authentication
Updated: Friday, October 6, 2017
-
⇅
Custom ticket forms or templates
Updated: Tuesday, May 5, 2020
-
⇅
How to get help
Tuesday, March 21, 2017
-
⇅
How to purge old tickets (and why)
Updated: Thursday, December 12, 2024
gdpr
hipaa
-
⇅
Handling tickets for multiple companies and brands
Updated: Tuesday, March 21, 2017
-
⇅
Customizing your ticket statuses
Updated: Saturday, July 30, 2016
-
⇅
Widget for your website
Updated: Tuesday, September 16, 2025
-
⇅
Customize help desk design to match your branding
Updated: Saturday, July 30, 2016
-
⇅
Knowledge base settings
Updated: Saturday, July 30, 2016
-
⇅
How companies work in Jitbit?
Updated: Thursday, October 18, 2018
-
⇅
Creating follow-up surveys using Jitbit Helpdesk
Updated: Monday, September 8, 2025
-
⇅
How to create a new Section
Updated: Thursday, November 10, 2016
-
⇅
Bulk password change
Updated: Tuesday, September 16, 2025
-
⇅
Using Jitbit as a Service Desk
Updated: Monday, September 8, 2025
-
⇅
How to assign multiple agents to one ticket?
Updated: Wednesday, January 18, 2017
-
⇅
How to upgrade Jitbit Helpdesk to the latest version
Updated: Thursday, March 27, 2025
upgrade
-
⇅
"For technicians only" by default
Updated: Tuesday, September 16, 2025
-
⇅
How to remove URL from email notifications
Updated: Tuesday, September 16, 2025
-
⇅
SAML integration with Microsoft Entra (Azure Active Directory)
Updated: Tuesday, February 4, 2025
saml
azure
-
⇅
Is it possible to save ticket filters?
Updated: Saturday, July 30, 2016
-
⇅
How to escalate a ticket and create SLAs in JitBit Helpdesk
Updated: Saturday, July 30, 2016
-
⇅
How to prefill new ticket via querystring parameters
Updated: Tuesday, September 16, 2025
-
⇅
Helpdesk Automation Rules
Updated: Tuesday, August 26, 2025
automation rules
-
⇅
Embedding videos
Updated: Saturday, July 30, 2016
-
⇅
How do I handle spam tickets in the helpdesk app?
Updated: Thursday, March 14, 2019
-
⇅
Automatic due date
Updated: Saturday, July 30, 2016
-
⇅
How to embed Jitbit to your web site
Updated: Saturday, July 30, 2016