How-to's
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Power BI integration scheduled refresh error
Updated: Friday, April 19, 2024 power bi
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Custom "Thank you" text
Updated: Friday, July 14, 2023
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Creating a checklist in a ticket
Updated: Sunday, June 12, 2022 checkbox
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Notify specific non-tech users about new tickets
Monday, April 18, 2022 automation rules notification
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How to connect to Office 365 shared mailboxes
Wednesday, February 23, 2022 office365 exchange shared mailbox
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How to "snooze" a ticket in Jitbit Helpdesk
Updated: Saturday, August 12, 2023 snooze reminder
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TSL and SSL versions when self-hosting Jitbit helpdesk
Updated: Friday, July 14, 2023
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How do I turn off the "monthly report" feature?
Updated: Sunday, September 5, 2021
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Adding Ticket ID to Survey Monkey
Updated: Sunday, January 2, 2022
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How to renew SSL certificate for SaaS Helpdesk?
Updated: Thursday, December 10, 2020 ssl
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Scheduling Recurring Tickets
Updated: Wednesday, November 4, 2020
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Recover ticket marked as spam
Updated: Sunday, January 2, 2022
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How to prevent users from deleting tickets?
Updated: Monday, July 13, 2020 restrict ticket deletion
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How to add an asset to a ticket?
Updated: Monday, October 21, 2019
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Ticket approval workflow example
Updated: Monday, April 17, 2023 automation rules
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How to update credit card
Updated: Thursday, June 13, 2019
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How to cancel repeat tickets?
Updated: Tuesday, May 21, 2019
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How to retrieve a lost password
Updated: Thursday, May 16, 2019
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How to prevent posting new tickets to certain categories?
Updated: Thursday, June 13, 2019
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Integrate with Trello
Updated: Wednesday, February 27, 2019
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Re-enable asset
Updated: Sunday, March 5, 2023
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Merging tickets by ID for technicians
Updated: Wednesday, December 26, 2018
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Change color of "New ticket" button
Updated: Tuesday, November 6, 2018
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Accented character in search
Updated: Thursday, November 8, 2018
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How to deactivate "Select All" in ticket view
Updated: Thursday, June 13, 2019
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Delete articles from Knowledge Base
Updated: Monday, November 12, 2018
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Configuring SAML 2.0 in ADFS 2016
Updated: Tuesday, October 17, 2023 saml active direcotry
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How to hide or disable the Priority field?
Updated: Wednesday, February 21, 2018
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Notify admins of abandoned tickets
Updated: Tuesday, December 19, 2017
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Tagging your support tickets and KB articles
Updated: Wednesday, December 6, 2017
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How to move helpdesk from hosted to on-premises?
Updated: Tuesday, October 17, 2023 self-hosted migrate
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Two-factor authentication
Updated: Friday, October 6, 2017
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Custom ticket forms or templates
Updated: Tuesday, May 5, 2020
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How to get help
Tuesday, March 21, 2017
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How to purge old tickets (and why)
Updated: Tuesday, February 7, 2023 gdpr hipaa
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Handling tickets for multiple companies and brands
Updated: Tuesday, March 21, 2017
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Customizing your ticket statuses
Updated: Saturday, July 30, 2016
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Widget for your website
Updated: Thursday, March 17, 2022
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Customize help desk design to match your branding
Updated: Saturday, July 30, 2016
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Knowledge base settings
Updated: Saturday, July 30, 2016
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How companies work in Jitbit?
Updated: Thursday, October 18, 2018
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Creating follow-up surveys using Jitbit Helpdesk and Google Forms
Updated: Tuesday, September 13, 2016
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How to create a new Section
Updated: Thursday, November 10, 2016
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Bulk password change
Updated: Monday, November 7, 2022
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Using Jitbit as a Service Desk
Updated: Wednesday, May 1, 2024
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How to assign multiple agents to one ticket?
Updated: Wednesday, January 18, 2017
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How to upgrade Jitbit Helpdesk to the latest version
Updated: Tuesday, November 16, 2021
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"For technicians only" by default
Updated: Wednesday, March 16, 2022
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How to remove URL from email notifications
Updated: Thursday, March 9, 2017
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SAML integration with Azure Active Directory
Updated: Tuesday, October 17, 2023 saml azure
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Is it possible to save ticket filters?
Updated: Saturday, July 30, 2016
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How to escalate a ticket and create SLAs in JitBit Helpdesk
Updated: Saturday, July 30, 2016
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How to prefill new ticket via querystring parameters
Updated: Thursday, August 3, 2023
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Helpdesk Automation Rules
Updated: Friday, September 16, 2022 automation rules
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Embedding videos
Updated: Saturday, July 30, 2016
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How do I handle spam tickets in the helpdesk app?
Updated: Thursday, March 14, 2019
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Automatic due date
Updated: Saturday, July 30, 2016
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How to embed Jitbit to your web site
Updated: Saturday, July 30, 2016