Notify specific non-tech users about new tickets

Sometimes you might have a few users that need to be able to get ticket alerts in certain categories - but without being assigned the Technician role.

Use an "Automation rule" for that and add "email specific user" action for the "ticket created" trigger.
Creation date: 4/18/2022 5:48 PM (Alex)      Updated: 4/18/2022 5:48 PM
Jitbit Helpdesk ticketing system is our flagship product. Its a great helpdesk software app offered both as a hosted and "on-premise" versions.